Dripos is an all-in-one solution for coffee shops that handles everything from point of sale to accounting for our customers. We look to bring people into our data-driven and iteration-based company, which believes in transparency and candor.

About Dripos

Dripos is transforming the coffee shop and restaurant industry with the premier all-in-one software solution. From point of sale and mobile ordering to payroll, supply chain, and more — Dripos does it all. Backed by leading investors including Base10 Partners, Cota Capital, and Y Combinator’s Michael Seibel, Dripos is growing day-by-day.

We are a data-driven, fast-moving team that believes in transparency, iteration, and building side-by-side with our customers. Learn more about us from some of our press:

About the Role

As a Customer Success Associate at Dripos, you’ll be the bridge between our customers and product team — helping our customers thrive. This role is about owning relationships, uncovering opportunities for growth, and creating a best-in-class success system through unrivaled customer support, account management, and product management.

You will handle daily customer support outreach, manager customer accounts, facilitate product feedback sessions, and own the customer relationship post-launch. Our startup environment means you’ll wear many hats, own your projects, and have a real voice in how we shape the customer experience at scale.

What You’ll Do

Own Relationships: Build strong, proactive relationships with our customers, especially multi-unit and high-growth shops.
Support Excellence: Respond to inbound support via phone, text, and email with a problem-solving mindset. No runarounds — just fast, accurate help.
Product Expertise: Become an expert in all aspects of our product. Learn on the fly as our product is always being iterated on.
Product Feedback Loop: Attend meetings with the product team for feedback and discovery sessions.
Process Iteration: Take part in weekly inter-team retrospectives to reflect, share feedback, and improve how we work and serve.
Cross-Team Communication: Act as a conduit between customer insights and internal teams to influence product direction.
Meeting Management: Schedule and conduct regular check-ins with top-tier accounts, always with a focus on retention and value creation.

What We’re Looking For

Passion for customer experience and a genuine desire to help businesses succeed.
Strong written and verbal communication skills.
Comfortable managing multiple accounts and shifting priorities in a fast-paced environment.
Experience in a customer-facing role, ideally within SaaS or startups.
Eagerness to experiment, fail fast, and continuously improve.
A strong sense of ownership and accountability.

Culture & Benefits

At Dripos, we embrace a “no-rules rules” philosophy— empowering autonomy, trust, and creativity.

MacBook + all tech provided
Catered daily lunch & late-night dinners
Mental health or gym stipend
Unlimited PTO
Dog-friendly Manhattan office with team games & bonding
Full medical, dental, vision, life insurance & 401k
Offsite team retreats & ongoing development support

Work Environment

This is a fully in-person role at our Manhattan office. We believe in the power of close-knit spontaneous collaboration, which is why our team is together five days a week!

Interview Process

We keep our process fast and human:

15-Min Phone Screen – Light intro to see if there’s mutual fit.
45-Min Zoom Interview – Deep dive into your experience and our culture.
On-Site Working Session (3-4 hrs) – Meet the team, work through real-world scenarios, and get a feel for the environment.

At Dripos don't like putting people into buckets, you are responsible for completing features from start to finish. Our product spans multiple apps (React-Native), websites (React, Next.js), and servers (MySql, Express) with daunting and complex real-time integrations between all of our services. Despite the product complexity and feature independence, we are a tight-knit team that collaborates closely to achieve our goals.