Duckie is an AI technical support assistant that helps customer support teams resolve tickets faster!

We integrate with existing customer support workflows to respond to customers directly, and answer questions that support agents may have. Does a customer need help onboarding? Duckie is there! Is your support agent looking for info on the latest changes to the product? Duckie is there!

Duckie can be installed anywhere, from Slack and Discord to Zendesk and Intercom. And we integrate with both customer support and engineering knowledge bases to go beyond the documentation. By sourcing information from across your knowledge base, we can step in and help out before questions get sent into the void of escalations.

About Duckie

We’re building a powerful no-code platform that lets customer support teams create their own AI support agents to resolve tickets end-to-end. Teams can design custom workflows, connect to internal tools, and define actions to handle complex scenarios — going far beyond a basic Q&A chatbot. This flexibility lets us support a wide range of industries and use cases, and achieve much higher ticket deflection rates than any one-size-fits-all solution.

We’re backed by top-tier VCs, with participation from execs at Netflix and LinkedIn, and even our earliest customers. We are generating revenue and growing very fast.

The Role

We’re looking for someone with 3+ years of experience who loves building and shipping fast. You’ll work across our stack — from building backend infrastructure, AI agentic systems, running LLM evaluations, to making UI fixes when needed.

What you’ll work on:

• AI Agent platform: Build the backend systems that power AI agents to resolve support tickets end-to-end.
• Workflow engine: Design and implement tools that allow customers to create custom workflows without writing code.
• Infra & scale: Own core systems and infra as we scale, including performance, reliability, and observability.

About You

• 3+ years of experience
• Bachelor's degree in Computer Science or a related field.
• Backend generalist (Python, Typescript, vector db, AWS).
• Strong interest or experience in applied AI/LLM
• Bonus: prev founder, startup experience, active contributor to open source projects (show us your GH!!).

Duckie is built on AI agent frameworks, and we are constantly evolving the product to take advantage of new research as they come out.