Promise modernizes and humanizes government payments. We are a comprehensive payments platform that increases revenue and efficiency for government agencies by making it easier to pay. We help residents navigate payments with dignity and ease and help them avoid the negative consequences of non-payment. Promise’s win-win services strengthen the bond between government agencies and the communities which they serve.

We need a technically-strong and values-oriented product development team to make this possible. We want people who are passionate about building technical solutions that are rooted in empathy, simplicity, and accessibility while being performant, scalable, and secure. You would be a foundational member of our small mission driven team, helping to build amazing customer-focused software from concept through implementation.

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

Role Overview

As the Product Engineering Lead, you will spearhead the engineering efforts for our Relief initiatives, ensuring both that the company is executing on critical business goals and that the team is building a long-term sustainable platform. Reporting to the CTO, you will establish, execute, and oversee the product strategy for these critical areas, ensuring alignment with the broader company vision. Leading a team of engineers, you will foster innovation, operational excellence, and cross-functional collaboration to deliver impactful solutions. This role demands strategic thinking, technical expertise, and a deep commitment to shaping products that drive transformative outcomes.

What You’ll Do

• Develop and execute product and engineering strategies for the government product Relief and Income Verification, ensuring alignment with the organization’s overall mission and goals. Success in this effort will be measured both by delivering key business objectives and the repeatability / sustainability of the technology.
• Lead and mentor a high-performing engineering team, fostering a culture of innovation, accountability, and continuous improvement.
• Collaborate with cross-functional leaders to translate business objectives into scalable technical solutions.
• Establish and implement best practices in engineering processes, ensuring efficient, high-quality delivery of products.
• Stay ahead of emerging technologies and trends, driving adoption to enhance product performance and customer outcomes.

What Will Enable You

• Minimum of 5 years of experience managing engineering teams, including strategic leadership and hands-on engineering management roles.
• Proven track record of executing technical strategies within startup environments and established technology organizations.
• Strong capability to align technical initiatives with organizational objectives, demonstrating a holistic understanding of business and engineering dynamics.
• Experience in government technology is a plus but not mandatory.
• Exceptional leadership, communication, and organizational skills, with an ability to inspire and mobilize diverse teams toward ambitious goals.

Benefits and Work Environment

At Promise, we invest in our team’s well-being, growth, and sense of ownership.

• Equity for All: All full-time employees receive stock options to share in our company’s success.
• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
• Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise is building a fully-featured payments platform with a modern Web stack: Python + NodeJS + TypeScript backend React + TypeScript frontend Serverless functions infrastructure SQL database storage