Founding Support Engineer at Velt (W22)
0.50% - 1.00%
Add powerful collaboration features to your product ridiculously fast.
San Francisco, CA, US / Remote (US; CA)
Full-time
US citizen/visa only
1+ years
About Velt

Our mission is to redefine how people work together online. We're not just making collaboration faster—we're crafting it to be the best.

Today we’re all using online platforms more than ever before - building, researching, learning, connecting etc. And we're not doing it alone. We're doing it together with other people and machines, turning the internet into the world's biggest team.

Yet, the web was built for solo voyages. We saw a shift when platforms like Figma and Google Docs brought a multiplayer approach, breaking down walls and inspiring seamless teamwork.

At Velt, we're taking it further. We're on a mission to infuse the magic of collaboration into the fabric of the web—one app at a time. We aim to erase the lines between online and offline co-working, crafting an environment where distance is irrelevant, and 'flow' is the norm.

Right now, more than half of work hours are spent on coordination and communication—less on creating. With Velt, we're setting out to reverse these figures, reducing time spent on logistical issues by over 90%. Imagine what we can create when we spend less time talking about work and more time doing it!

We're building a better web—a web for us, for our team, for everyone. Join us, and let's accelerate the future of web together 🚀

Our Products:

  • Velt SDK: JS SDK to add powerful collaboration experiences to your own product for your end-users. This helps you ship such experiences ridiculously fast, increase user growth and engagement.
  • Superflow: JS plugin to enable product, marketing and design teams to comment and collaborate directly on their websites. This helps them iterate and ship their products 10x faster.

Team

We are a team of ex-Googlers. We've launched products like Augmented Reality in Google Search & Maps. As an early team member, you will work directly with the founders.

Come build a better web with us 🚀

About the role
Skills: React, TypeScript, Angular

Velt’s platform is trusted by industry leaders including Pendo, Heygen, Runway, Lambdatest and is shaping the way users collaborate and work together online.

We are looking for a passionate Solutions Engineer to support our customers. Your work will power critical experiences on world-class products and brands.

What you need to succeed:

  • Great communication skills; able to explain tech clearly to anyone.
  • Experience in a tech role helping customers (e.g., Solutions Engineer, Tech Support).
  • Strong problem-solving skills for tough technical issues.
  • Skilled in frontend tech (JavaScript/TypeScript, React), APIs, and web technologies.
  • A genuine passion for helping customers succeed.
  • Good at managing multiple tasks in a fast-paced setting.
  • Excited to use AI to automate customer experiences and how we work.

What you will do

  • Give top-notch technical support and solve customer issues quickly.
  • Write sample code (React, TypeScript) and build customer demos.
  • Work with customers to design and set up solutions that fit their systems.
  • Guide new customers through technical onboarding for a smooth start.
  • Create and update clear technical guides and documentation, using AI tools to help.
  • Use AI and new tech to automate support, code, and setup tasks.

We are looking for the following four fits:

1. Startup stage fit:

  • You work well independently, even with unclear problems.
  • You thrive in fast-changing, less structured environments.
  • You love to deliver results, no matter the task.
  • You have the ambition to be the best in your craft.

2. Problem fit:

  • You are excited about the problem we are working on and have an opinion about the problem/solution.

3. Experience fit:

  • 2+ years in a frontend technical role working with customers.
  • You've worked at the same company for 1+ years.
  • You have a strong grasp of web frontend tech (TypeScript/JavaScript, React).
  • You have experience writing frontend code for integrations or demos and creating clear technical documents.

4. Culture fit:

  • You prioritize speed over perfection.
  • You can explain difficult concepts to a 5 yr old.
  • You can find common ground in tough scenarios.
  • You are hungry to learn and grow extremely fast.

Why you should join us

We are looking for someone who can hustle and is excited to go all in. This is not a 9-5 job. It's fast paced and demanding. We are working on very high impact products. This requires high velocity, low ego & lots of hunger. At Velt:

  1. You will be one of the first 10 employees & shape our engineering practices, products, company culture & business.
  2. You will get equity and participate in success of the company.
  3. You will work with an outstanding team.
  4. You will learn and grow at an accelerated pace.
  5. You will create your best work & shape the future of every shared experience on the web.
  6. Your code will get shipped to end users as soon as daily.
  7. Your work will matter. You will have a direct large impact on the company and our customers.

Submit the following when you apply:

  • Why are you looking for a change right now?
  • What excites you about the problem space and what is your point of view on that?
  • Why are you the right fit?
Technology

We're building an SDK that adds a performant & robust multiplayer experience to any web app. We abstract away the infrastructure complexity for the developer. They have access to simple & beautiful APIs that gives them full control to make the UI feel native.

This is a highly complex and exciting problem.

Interview Process

Intro call

Here we determine if the skills, experience, and motivations are aligned.

Round 1: Interview with the founder (60 mins)

In this interview, I will deep dive into how you think, solve problems & work with other people. We will go deeper into specific examples from your past work experiences.

Round 2: Technical interview (60 mins)

You will get a technical problem to work on.

Round 3: Pair Programming (90 mins)

We will provide you with a small project to work on during the call. Within 24 hrs of this round, we will make a decision and update you.

Offer (30 mins)

If we make an offer, we will discuss the compensation, equity and benefits at length with you on a call.

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