BlueCargo provides real-time information for trucking companies that move cargo from marine ports to first warehouses. We are building a platform that will be a one-stop shop for truckers to dispatch, schedule their workload and move containers efficiently

Our startup was founded by two female entrepreneurs, graduated from Y Combinator (2018 batch), and has raised a 15 millions total. We are at the beginning of an exciting growth phase where we have already developed product-market fit, a working platform, and hundreds of daily active users.

If working to bring technology to the logistics industry sounds exciting, then we’d like to connect with you!

BLUECARGO

BlueCargo is revolutionizing the logistics industry with innovative solutions that streamline freight audit processes and enhance the tracking of millions of containers worldwide. We are a fast-growing startup committed to delivering top-notch products that make a significant impact on our clients’ operations.

Founded by two female entrepreneurs from Y Combinator’s 2018 batch, BlueCargo successfully raised a Series A in 2022. With strong product-market fit, an established platform, and thousands of daily active users, we are entering a new phase of growth.

If transforming the logistics industry with cutting-edge technology sounds exciting, we’d love to connect! We are looking for an experienced Operations Manager with a startup mindset.

OPPORTUNITY OVERVIEW

Role Overview

As Customer Operations Lead, you’ll own the execution of our freight audit service — ensuring that every invoice is audited on time and delivered with quality. You’ll build and manage a small but mighty team of Customer Operations Associates and collaborate closely with Product, Engineering, and Customer Success to drive operational excellence.

This is a unique opportunity to lead a core function of the business, contribute to process design and automation, and play a key role in delivering value to some of the largest shippers and freight forwarders in the U.S.

Key Responsibilities

• Own Service Delivery: Oversee the daily execution of freight audit operations across multiple enterprise customers.
• Build & Manage the Team: Hire, train, and coach a team of Customer Operations Associates.
• Drive Operational Excellence: Define and implement repeatable processes, set SLAs, and continuously improve efficiency and accuracy.
• Collaborate Cross-Functionally: Partner with Product to identify automation opportunities and improve internal tools. Work with CS to ensure customer expectations are met.
• Analyze & Act: Track key operational metrics and lead problem-solving initiatives when things go off-track.
• Be the Voice of Execution: Represent the operations team internally, advocate for the needs of your team, and contribute to company-wide discussions around scaling and service quality.

Qualifications

In addition to the following skills, we are looking for PROBLEM SOLVERS with an entrepreneurial mindset:

• 6+ years of experience in operations, logistics, or service delivery — ideally with client-facing elements.
• Proven ability to manage people, build systems, and scale execution.
• Obsessed with process improvement and operational KPIs.
• A high bar for quality, balanced with pragmatism and speed.
• Strong communication skills and the ability to align multiple teams around execution.
• Comfortable in ambiguity — you can figure it out, own it, and drive results.

Classification

• Culture: Be part of a caring, high-impact team that values collaboration and personal growth.
• Benefits: Medical benefits, unlimited PTO, and a flexible work environment.
• Community: Work in an international, inclusive culture as part of a Y Combinator-backed company!

Our current tech:

Stack: Python/Django (Backend), React/JS (Frontend), AWS services (Lambda, RDS, S3), PostgreSQL (Database), Node-Red, CircleCI and other continuous integration tools Team: 3 engineers