Help build the OS for the next generation of creators

doola is building the OS for the next generation of online creators. Formation. Legal Docs. EIN. US Address. Bank Account. Payments. Taxes. Website. US Phone Number. $1000s in Software Perks. And More. We handle the operational details. You grow your business. From start to six figures+ in revenue, we're with our companies for the long term. Welcome to your business's OS.

Our mission is to unlock the power and potential of human entrepreneurship and democratize access to wealth creation by empowering anyone in the world to turn their dream idea into their dream US business.

doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.

We are looking for a detail-oriented and experienced IRS / EIN Specialist to join our team. In this role, you will be responsible for obtaining Employer Identification Numbers (EINs) from the IRS for newly formed companies. You will represent our clients directly in communication with the IRS via phone, ensuring accurate and timely processing of their EIN requests. You will also be responsible for helping collect information from clients for their ITIN applications and remitting it to a 3rd party vendor. You will work closely with the tax team to help with their requests as it relates to our clients and the IRS.

Key Responsibilities:

• Contact the IRS via phone daily during US business hours to obtain EINs on behalf of our clients.
• Represent clients professionally and ensure compliance with IRS regulations.
• Manage and track EIN applications, maintaining meticulous records of all interactions and documentation.
• Address any issues or follow-ups related to EIN acquisition efficiently and effectively.
• Collaborate with internal teams to ensure client needs are met in a timely manner.
• Own the internal process of submitting ITIN applications to a 3rd party vendor
• Report weekly on performance (ITINs submitted, EINs extracted, Cases In progress, AVG extraction time, etc)

Skills and Qualifications:

• Minimum of 3+ years of experience working with the IRS on various cases, particularly involving EIN acquisition.
• Active PTIN number, SSN number, or certification as a CAA (Certified Acceptance Agent) or EA (Enrolled Agent).
• Strong understanding of IRS procedures and compliance requirements.
• Excellent communication and problem-solving skills, with the ability to represent clients professionally.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work in the US timezone and manage daily IRS interactions effectively.

Nice to haves:

• You know the process and have processed ITIN applications
• You are good at reporting and have generated reports on a weekly basis previously
• You have worked with the IRS on abatements and POAs
• Prior experience in a business formation company is a plus

Why Join Us:

• Opportunity to learn about tax filings, bookkeeping and working in the tax department
• Opportunity to work with a dynamic and innovative company at the forefront of the industry.
• Collaborative and supportive team environment with opportunities for growth and development.
• Flexibility to work remotely from anywhere with a stable internet connection. 
• Competitive compensation package with performance-based incentives.

If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you! Join us at doola and be part of a team dedicated to simplifying the path to business success. Apply now by sending your resume and a cover letter outlining your qualifications and why you are the ideal candidate for this position.

To get a sense of the technology we use at our company, and the hard/interesting technical problems we're solving, here is what we look for in full stack engineers:

• Thoughtful problem-solving: For you, problem-solving starts with a clear and accurate understanding of the context. You can decompose tricky problems and work towards a clean solution, by yourself or with teammates. You're comfortable asking for help when you get stuck.
• Shipping quality user interfaces: You can work with others to build and maintain quality user interfaces for a big audience, using Web technologies like HTML, CSS, JavaScript, and a modern UI framework like React. If you've experienced the technical challenges of rapid growth, that's a plus.
• Familiarity with the backend: You understand how parts of a system fit together—from the user interface to the data model. Experienced candidates should be familiar with relational and document-oriented database systems like MySQL and MongoDB.
• Pragmatic and business-oriented: You care about the business impact of what you're building, and you prioritize projects accordingly. You're not just going after cool stuff—you understand the balance between craft, speed, and the bottom line.
• Put users first: You think critically about the implications of what you're building and how it shapes real people's lives. You understand that reach comes with responsibility for our impact—good and bad.
• Not ideological about technology: To you, technologies and programming languages are about tradeoffs. You may be opinionated, but you're not ideological and can learn new technologies as you go.
• Empathetic communication: You communicate nuanced ideas clearly, whether you're explaining technical decisions in writing or brainstorming in real-time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed.
• Team player: You understand when work is better, together. You enjoy collaborating cross-functionally to accomplish shared goals, and you care about learning, growing, and helping others to do the same.
• Bonus points: You're proficient with any part of our technology stack: React, TypeScript, Node.js, and MongoDB.