At Helicone.ai, we’re building the premier platform for LLM (Large Language Model) observability, empowering developers and data scientists with real-time insights and optimizations for their AI-powered applications. Our mission is to bridge the gap between complex AI systems and operational efficiency, providing tools that make it easier to track, analyze, and fine-tune LLM applications at scale.

Why Helicone?

• Open Source Community:
  We are deeply committed to user-centric development and transparency. Our open-source platform thrives on community-driven innovation, ensuring every contribution shapes the future of AI observability.

• Purpose-Built for LLM Developers:
  Designed by LLM developers for LLM developers, our tools streamline every aspect of building, deploying, and scaling LLM applications. From custom properties to caching, Helicone provides tailored solutions to enhance your workflows.

• Right Time, Right Space:
  The LLM ecosystem is rapidly evolving, and in 5 years, there will be unicorns and giants in this space. We’re on track to becoming one of them, and joining us now means you’ll play a pivotal role in shaping this journey.

Culture at Helicone

Our HQ is in the heart of San Francisco, the hub of AI innovation, and our culture reflects the dynamic, fast-paced energy of the industry.

• Collaborative and Fun:
  Every idea is heard and encouraged, fostering a creative and supportive work environment.

• Team Building:

  • Weekly Team Lunches: Connect over food and celebrate wins together every Thursday.
  • Monthly Hackathons: Collaborate on creative side projects and compete for mini prizes in a fun, hands-on environment.

• Flexibility and Autonomy:
  We trust our team to deliver and offer remote work options and flexible hours to balance productivity with personal time.

What We Value

• Technical Excellence:
  We thrive on building efficient, maintainable systems. Engineers here take ownership of their projects from end to end.

• Growth Mindset:
  Helicone is a place to solve complex challenges, learn from peers, and continuously improve your craft.

• Adaptability:
  As a fast-growing startup, we pivot and iterate quickly. We value team members who excel in dynamic environments.

Perks & Benefits

• Career Development: Opportunities for mentorship, technical ownership, and building a legacy in the LLM space.
• Competitive Compensation: Includes equity, allowing you to share in the company’s growth.
• Team Bonding: From hackathons to lunches, we foster an environment where collaboration and fun go hand in hand.

What is this role, really? It's a unique hybrid position combining elements of:

• Customer Success Management (ensuring customers get value and stay happy)
• Growth Operations (analyzing patterns and optimizing processes)
• Business Development (connecting with YC companies)
• Relationship Management (being the friendly face of Helicone)

At an early-stage startup like ours, roles often span multiple functions that would be separate departments at larger companies. You'll wear several hats while focusing on one core mission: helping customers succeed with Helicone while driving our growth.


What You'll Do

• Serve as one of the primary point of contact for customer support needs, ensuring issues are tracked, prioritized, and resolved promptly
• Monitor and analyze customer metrics (churn, new subscriptions, usage patterns) to identify trends and opportunities
• Proactively reach out to high-usage customers to secure longer-term commitments and prevent churn
• Manage founder LinkedIn outreach by connecting with new signups, sending personalized check-in messages, and scheduling discovery calls
• Connect with current YC batch companies through targeted outreach, inviting them to use Helicone and building meaningful relationships
• Support event planning and execution when we host community gatherings
• Identify process improvements and implement better practices with a high level of independence and initiative

What We're Looking For

• 1-3 years of experience in customer-facing roles, preferably in B2B SaaS with a focus on customer success
• Technical knowledge of AI/LLM infrastructure, APIs, and developer tools
• Familiarity with the AI ecosystem, including current LLM providers, AI application development, and common integration patterns
• Ability to understand and clearly explain technical concepts to both technical and non-technical audiences
• Strong communication skills with ability to build relationships through both written and verbal interactions

Helicone Tech Stack and Challenges

At Helicone.ai, we combine a cutting-edge tech stack with a focus on solving complex problems in AI observability. Our platform is designed to give developers unparalleled insights into their applications' performance, costs, and behavior, all while being scalable, developer-friendly, and secure.

Tech Stack

Frontend: TypeScript, Next.js, React, Tailwind, ShadCN Backend: Python, Express, Postgres, Clickhouse, Redis Infrastructure: Kubernetes, AWS, GCP, Vercel, Supabase, Cloudflare Workers LLM Support: OpenAI, Anthropic, Gemini, TogetherAI, and more

Challenges We’re Tackling

1. Real-Time Observability at Scale: Processing and querying millions of events through Clickhouse and Redis pipelines.

2. Unified LLM Integrations: Abstractions across OpenAI, Anthropic, and Gemini for easy provider switching.

3. Prompt Management and Experimentation: Version control and experimentation tools to track costs, latency, and accuracy.

4. Data Privacy and Security: With enterprise customers relying on our platform, we maintain SOC 2 and GDPR compliance with rate limiting, access control, and caching.

By joining Helicone, you’ll dive into some of the most exciting challenges in AI observability, from real-time analytics to developer-centric tooling. Our dynamic team is shaping the future of AI performance monitoring, and we’d love for you to be part of it!