Helicone is the open-source observability platform for LLM applications. We provide developers with the monitoring, optimization, and reliability tools they need to build production-ready AI systems. From real-time insights and intelligent routing to comprehensive analytics, Helicone gives engineering teams complete visibility into their LLM stack.

We're deeply committed to open source and transparency. With 4k stars and a thriving community, we believe the best developer tools are built in the open. Our platform includes both our core observability suite and our lightweight Rust-based AI Gateway, providing everything teams need to scale their LLM applications reliably.

This is the right time to join us. The LLM ecosystem is rapidly evolving, and in 5 years, there will be unicorns and giants in this space. We're on track to becoming one of them, growing ~20% MoM over the past year. Joining us now means you'll play a pivotal role in shaping the future of AI infrastructure.

Culture at Helicone

Ship mentality: We build efficient, maintainable systems and take ownership from end to end, while prioritizing shipping and speed to get products out to market.

Growth Mindset: We solve complex challenges, learn from peers, and continuously improve.

Adaptability: As a fast-growing startup, we pivot and iterate quickly in dynamic environments.

Perks & Benefits

• Competitive compensation with meaningful equity
• Comprehensive health benefits
• Career development opportunities in the rapidly growing AI infrastructure space
• Team building through hackathons and collaborative environment.

We're looking for someone who's as excited about this space as we are and wants to build something transformative together.

What is this role, really? It's a unique hybrid position combining elements of:

• Customer Success Management (ensuring customers get value and stay happy)
• Growth Operations (analyzing patterns and optimizing processes)
• Business Development (connecting with YC companies)
• Relationship Management (being the friendly face of Helicone)

At an early-stage startup like ours, roles often span multiple functions that would be separate departments at larger companies. You'll wear several hats while focusing on one core mission: helping customers succeed with Helicone while driving our growth.


What You'll Do

• Serve as one of the primary point of contact for customer support needs, ensuring issues are tracked, prioritized, and resolved promptly
• Monitor and analyze customer metrics (churn, new subscriptions, usage patterns) to identify trends and opportunities
• Proactively reach out to high-usage customers to secure longer-term commitments and prevent churn
• Manage founder LinkedIn outreach by connecting with new signups, sending personalized check-in messages, and scheduling discovery calls
• Connect with current YC batch companies through targeted outreach, inviting them to use Helicone and building meaningful relationships
• Support event planning and execution when we host community gatherings
• Identify process improvements and implement better practices with a high level of independence and initiative

What We're Looking For

• 1-3 years of experience in customer-facing roles, preferably in B2B SaaS with a focus on customer success
• Technical knowledge of AI/LLM infrastructure, APIs, and developer tools
• Familiarity with the AI ecosystem, including current LLM providers, AI application development, and common integration patterns
• Ability to understand and clearly explain technical concepts to both technical and non-technical audiences
• Strong communication skills with ability to build relationships through both written and verbal interactions

Helicone Tech Stack and Challenges

At Helicone.ai, we combine a cutting-edge tech stack with a focus on solving complex problems in AI observability. Our platform is designed to give developers unparalleled insights into their applications' performance, costs, and behavior, all while being scalable, developer-friendly, and secure.

Tech Stack

Frontend: TypeScript, Next.js, React, Tailwind, ShadCN Backend: Python, Express, Postgres, Clickhouse, Redis Infrastructure: Kubernetes, AWS, GCP, Vercel, Supabase, Cloudflare Workers LLM Support: OpenAI, Anthropic, Gemini, TogetherAI, and more

Challenges We’re Tackling

1. Real-Time Observability at Scale: Processing and querying millions of events through Clickhouse and Redis pipelines.

2. Unified LLM Integrations: Abstractions across OpenAI, Anthropic, and Gemini for easy provider switching.

3. Prompt Management and Experimentation: Version control and experimentation tools to track costs, latency, and accuracy.

4. Data Privacy and Security: With enterprise customers relying on our platform, we maintain SOC 2 and GDPR compliance with rate limiting, access control, and caching.

By joining Helicone, you’ll dive into some of the most exciting challenges in AI observability, from real-time analytics to developer-centric tooling. Our dynamic team is shaping the future of AI performance monitoring, and we’d love for you to be part of it!