We’re pioneering open-source authorization solutions for scaling businesses tackling complex end-user permissions in zero-trust architectures. Our focus is on providing SpiceDB—the most mature open-source permissions database inspired by Google’s Zanzibar system—and building managed services that enable planet-scale production authorization services.

Our strategic approach to capital-raising has empowered us to efficiently utilize our $3.9M seed fund and recently secure a $12M Series A. This funding has allowed us to further develop SpiceDB, now the open-source standard in authorization database technology, fortify our reputation as authorization experts, accelerate our open-source community growth, and scale revenue with robust enterprise products.

AuthZed is a fully remote company with employees across the US and Europe. We’re a hardworking group with a software-driven culture; even our sales team understands and loves our technology! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day.

Company Values

• Agency
  • Everyone should have the capability, freedom, and confidence to bring about changes to our business and product. Organizational processes exist to clearly define our goals, but not restrict how progress is made.
• Collaboration
  • Success is defined in various dimensions and no single person can be an expert in all of them. Without valuing the opinions of others, finding compromises, and sharing mutual trust and respect, you cannot arrive at the best possible solution.
• Open-mindness
  • Without asking questions, testing assumptions, and questioning our pre-existing biases we risk operating within an echo-chamber. We celebrate the representation of diverse perspectives and backgrounds as a catalyst for creating an inclusive work environment that everyone can appreciate.

About AuthZed

_ We're 100% focused on authorization _. Our founders (ex-Google, CoreOS, Red Hat) became deeply curious about the complexities of authorization while building the first private Docker registry, Quay. Having experienced the growing pains of efficiently scaling permissions and inspired by Google’s Zanzibar system, we built SpiceDB - the most mature, open-source permissions database. Today, we’re pioneering open-source authorization solutions for businesses by tackling complex end-user permissions in zero-trust architectures at any scale.

The Role

We are hiring an experienced and technical Customer Success Engineer who will partner with our Account Executives to serve our most valued customers in the post-sales cycle. In this role, you will be responsible for nurturing relationships with strategic accounts; guiding the implementation process and adoption of best practices, reducing technical friction and facilitating a seamless experience across the customer lifecycle. You’re the primary technical liaison between our customers and critical internal stakeholders, including engineering, product, and support. This role requires a strong technical background, effective communication, empathy, and a deep commitment to customer success.

What You'll Do

• Support your accounts as the post-sale point of contact for technical inquiries, working alongside an Account Executive.
• Lead our service delivery process to ensure timely delivery of orders and successful production deployments.
• Educate customers on basic and advanced AuthZed product concepts.
• Guide your customers towards best-practice implementations; including reviewing code and designingSpiceDB Schemas .
• Partner with Account Executives and Solutions Engineers to identify and secure new sales opportunities.
• Collect and deliver customer feedback to our engineering and product teams.
• Continuously monitor, update, and report on customer health – ensuring customers are meeting their desired performance SLOs and flagging potential churn risks to the leadership team.
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization.

Essential Qualifications

• Experience: Minimum 3+ years as a customer success engineer or similar customer-facing role supporting enterprise customers in the software industry, preferably database or similar infrastructure software.
• Industry Experience. Experience working with engineering organizations within Fortune 1000 companies.
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience will also be considered in lieu of formal education.
• Technical Proficiency:
• Communication and Analytical Skills: Proven ability to triage, diagnose, and solve complex technical issues, and recommend solutions based on customer requirements.
• Technical Demos and Presentations: Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels.
• Flexibility and Adaptability: Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts.

Additional Responsibilities

• Project Management and Organization: Proven track record for keeping multiple stakeholders aligned and focused on achieving target outcomes across multiple disparate work streams.
• Client Relationships : Proven experience in building and maintaining strong relationships with key stakeholders in customer accounts.
• CRM and Task Management: Experience with CRM systems and task management software to track and manage customer engagements effectively.
• Travel: Open to travel for customer onsite visits as required. (less than 10% of your time)

Nice to Have's

• Open Source Involvement: Experience working with and contributing to open-source software projects.
• Advanced Architecture and Software Knowledge:

Given our background, we build upon a foundation of using open source, cloud-native solutions to deliver our products.

We've given some webinars discussing parts of our stack:

• Building a managed database service with Kubernetes Operators
• Running Low-latency Workloads on Kubernetes

Here are some keywords:

• Go
• TypeScript
• Kubernetes
• Kubernetes Operators
• NextJS
• Pulumi
• CockroachDB
• Cloud Spanner
• PostgreSQL
• Prometheus
• Thanos
• ArgoCD