We built GoGo for our own grandparents and were amazed to see it grow to touch the lives of hundreds of thousands of seniors across the United States and Canada. What shocked us then and it still does now, is that between 30 - 40% of our new signups have smartphones. We didn’t understand why. When we called and asked a few, they told us that Uber and Lyft had 'stopped working' for them.

After puzzling over that for months, we realized what the problem was.

Managing transportation - on Lyft, Uber, cab companies, etc is not easy. It’s a ‘self-serve’ experience. The ride requester has to be aware of things like the driver cancelling, getting lost, the driver arriving, the driver not-quite-being-lost-just-down-the-street-a-couple-houses.

Then add the complexities of smartphones: the user has to be on top of updating their own credit card - making sure the pickup pin is in the correct spot - typing in both where they are and where they’re going. All in all, there are about a dozen online and offline "micro steps" ride requesters have to take to get a ride. And god help anyone who needs to remember their Apple iCloud password to update an app.

We didn't know this when we started, but it turns out that ordering and managing a ride gets more difficult the older you get, almost in the same way that driving a car gets more difficult the older you get.

What gets us excited now (and what we’re hiring for) is that technically this ‘self-management problem’ doesn’t just stop at rides. There are lots of things that get harder to do as you age. People have known this for a long time and that’s inspired a lot of the solutions that older adults currently have.

Based a lot on the experiences we’ve had so far, we believe that by becoming the ‘management layer’ for the things that older adults struggle with as they age we have a better chance to offer older citizens independence without having to ask them to move out of their homes.

Within the next ten years the number of people over the age of 65 will be larger than the number of people under 18 for the first time in history. 11,000,000 people over the age of 75 will stop driving due to age related cognitive or physical decline. When they stop driving, they’ll be forced to rely on friends and family, live in a community, or have caregivers. GoGo is working to make sure that losing your youth doesn’t mean losing your independence.

Joining us at this time is a really exciting opportunity for folks looking to make meaningful impact on people’s lives. We’re a small team that’s built a profitable and fast-growing business over the last three years. Now we’re looking for partners to join us as we make GoGo a household name.

Anyone joining GoGo at this phase of the company will have a huge and life changing level of impact on a size-able and growing user base. We want people to have rich and meaningful lives at any age. We’re bringing people freedom and hope, one life at a time.

Job Summary:

The Core Product Manager will assist in the development of GoGo's product roadmap, services & cross functional initiatives. The position reports to the CEO.

RESPONSIBILITIES

• Coordinate with Marketing and Operations the launch of our newest acquisition channels: meal, grocery & medication delivery, home services and online fitness classes for older adults.
• Assist in the oversight of the product metrics dashboard & maintain reports of our customer acquisition funnels, retention curves & cohort monetization.
• Collaborate on adjustment efforts of the product to reduce the number of system-related closure requests.
• Assist with ideation, testing and deployment of product changes to improve acquisition, retention & monetization.
• Ideate, test & deploy new offerings that improve our acquisition, retention and monetization.
• Assist in the crafting of product roadmap documentation for others to easily understand the mechanics of our product. 
• Work with engineering to prioritize the clean-up of our engineering feature requests. 
• Interview customers to support your above responsibilities.

Skills & Qualifications:

• Bachelors’ degree.
• 3 years of experience in a product design role.
• Ability to write SQL queries to analyze data and help make decisions.
• Excellent written and verbal communication that can be tailored based on the  audience.
• Experience at resolving interdepartmental conflict.
• Highly proficient in conducting  customer interviews to  extract unbiased insights and feedback on our service offerings.
• You will be asked to take dozens of customer service calls a month, and listen to hundreds more.

Benefits

• Healthcare Insurance (Medical, Dental, Vision)
• 8 Paid company holidays + 4 Float days
• Personal Time-off of 15 days
• 401k Plan
• Parental leave

Today we're mainly a Javascript shop with Typescript Node.js on the backend and Vue.js on the frontend. We use MySQL as our database and everything is hosted in Docker on Google + AWS. We do a lot of work with various API's and in some cases we have to build our own API for third party services. We're exploring GraphQL, Kubernetes, Jenkins and more. We care very much about building things correctly, because one mishap can really impact a lot of people - so we take our time and do it right.