Intryc uses AI to automate quality assurance for customer support. Consumer enterprises have millions of customer support tickets annually. They need to constantly evaluate support agents’ performance and compliance. Typically they evaluate 4-5% of those interactions manually but it's slow, expensive and not scalable. Intryc's AI can evaluate 100% of all customer interactions, in real time, at half the cost.

We’re looking for a Senior Product Designer to help us shape the future of Customer Support and Experience, someone who combines exceptional design sensibility with product ownership instincts - a truly exceptional talent to take over all things product scoping, client feature requests, and UX/UI -- from understanding user requirements to the entire look and feel of our platform and brand. The primary requirements are the ability to be able to understand the app as an end user and from there, create clear and logical user stories, workflows, and actions on Figma. We are also looking for someone particularly strong in information architecture, as our product surfaces a lot of information across different dashboards and views that need to feel effortless to navigate.

As a founding member of the team, you'll make a significant impact as we scale our revenue and operations globally to cross $2M in ARR in the next year. 

Your responsibilities will include: 

• Partner with the founders to define and prioritize the roadmap, balancing user needs, business impact, and technical feasibility.
• Work directly with users and translate their needs into tangible user flows and actionable product decisions, directly impacting product direction.
• Create flows, prototypes and high-fidelity visuals for your features and improvements.
• Lead end-to-end product design projects and work closely with engineers to ensure high-quality implementation.
• Help evolve our brand and visuals and implement across our product interface and website for marketing, new launches, and fun experiments.

You’re likely a good fit if you:

• Move fast, have a strong bias for action and don’t shy away from stepping on toes.
• Live and breath pixels with excellent taste for well-crafted interaction design and UI details.
• Have worked in a high-growth, fast-paced environment (ideally another startup) and can drive things forward with relatively little oversight.
• We are remote but value presence and face-time so we make sure to use our online channels to communicate often. 
• We offer high quality healthcare (medical, dental, etc.), flexible working hours, and all the required office setup/tools.

Nice-to-haves:

• Product management experience (feature scoping, prioritization).
• Coding experience or familiarity with TypeScript.

If interested, reach out with a couple of sentences about you, links to your previous work/portfolio (live products are best!) and what you want to do for us starting next week. This is super important - any application without this will be ignored.

About the interview process

First, we'll have an introductory call to learn more about what you're looking for, the role and whether it's a good fit.

Next, we usually do a follow-up call with someone else on the team or a quick take-home exercise.

We’ll then give you the opportunity to learn more about us and speak to a couple of the founding engineers of our team.

Finally, we'll ask you to join us for a one week paid work trial. This helps us get to know more about you and closely reflects what you’d be doing day-to-day at Intryc.

If the work trial goes well, we'll make you an offer! We don't always stick to this process, but it should give you a good idea of what to expect.

About Intryc

Intryc is the most complete Quality and Training platform for world-class CX teams. Companies like Deel.com, Blueground, Preply, Factorial and more use Intryc to elevate customer experience with AI-powered QA, insights, and agent training. Customers spend millions of dollars running QA for their support in manual processes and legacy systems. Our mission is to make QA the brain of operations for every customer support team and change it from a cost center to a revenue growth engine.  

And we have raised $4.2M from Y Combinator, Episode 1, e2vc, General Catalyst, Activant Capital, Sequoia Scout Fund, and several prominent angels. 

On a high level, our tech stack is react/remix and python. We are in AWS. We are currently adding LLMs and other novel ML algorithms to our infrastructure to perform operational and analytics tasks. We will have to fine tune, train, and improve to ensure accuracy, while keeping our customers data secure. The core focus is to build the application and scale it to multiple clients and high volumes of data. We are currently onboarding large enterprise clients and we are expecting critical and high data/events volume.