Operations Lead, Partners at Stepful (S21)
$140K - $180K  •  0.10% - 0.14%
Online Training for Healthcare Jobs
New York, NY, US
Full-time
6+ years
About Stepful

Stepful is on a mission to revolutionize vocational education. We train people with a high school education in 4 months or less and places them into healthcare jobs. Healthcare is the fastest growing industry in the US accounting for 40% of all jobs added including medical assistants, nursing assistants, and phlebotomists.

About the role

About Stepful:

Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions and report an average 25% income increase after just four months of training. Stepful is backed by Y Combinator and recently closed a round led by AlleyCorp, Reach Capital, and Sempervirens. 

What you’ll do:

  • Oversee the operations for a growing network of 6,000+ clinical partners nationwide, ensuring they offer the right experiential learning experience for our students
  • Drive repeatable operational processes to deliver the best partner and student experience at scale
  • Develop and execute creative initiatives and experiments to improve the partner experience
  • Own and achieve partner success metrics, including externship site location and confirmation
  • Manage a growing team of account managers and externship coordinators
  • Work cross-functionally with our product, engineering, and partnerships team to provide visibility into partner feedback and help inform their roadmaps

This job is for you if:

  • You have 6+ years of consulting or operational experience in a startup
  • You are highly analytical with strong communication skills
  • You are willing to do whatever it takes to get the job done successfully
  • You aren’t afraid to get your hands dirty
  • You learn quickly through experimentations
  • You thrive in a fast-paced, ambiguous environment

Bonus points if:

  • You worked in healthcare

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technology

Our current stack is based on Postgres, Rails and React.

We are building the best student experience ever!

Interview Process
  • Step 1: Intro Call with founder
  • Step 2: Take-home assignment
  • Step 3: Virtual panel interview
  • Step 4: Onsite interview at office in SoHo, NYC

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