Recall is the universal API for meeting bots. We offer a unified API to capture data from meeting platforms like Zoom, Microsoft Teams, and Google Meet. Over 100 companies rely on our API today to process millions of hours of meeting data. We provide stable infrastructure that typically takes engineering teams 6+ months of time to build, and help our customers get up and running in days instead of months.

We consist of an excellent team of engineers, and so far have absolutely crushed it with founder-led selling and have partnered with companies such as Apollo.io, Outplay, Grain, Rewatch and more. We were part of the YC Winter 2020 batch, raised our seed round, and have amazing traction with several years of runway. We’ve experienced rapid growth in 2023, and are looking to bring on the next core member of our founding team:

An founding developer success engineer who will not only lead customer success in our customer Slack channels, but also shape the developer experience via docs, tutorials, and more.

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us, please apply.

We have a very technical product, so developer success is critical to the success of the company. You'll be our Founding Developer Success Engineer, and shape the function from scratch. You'll have full ownership over our documentation, sample code, and technical blog content. You will also be the main point of contact with our customers (who are developers building products using our API), solve their issues, and improve the API experience. You'll have a major role in building a culture centered around customer empathy, and will be working closely with the founders.

Responsibilities

Be the front-line to developer questions by responding to customers in our shared Slack channels, debug technical problems they face, and contribute fixes when necessary.
Provide technical advice to developers on best practices for integrating with our API
Develop high-quality sample code, documentation, and technical demos to improve the developer experience.
Advocate for developers by conveying their product feedback to the rest of the team
Become an expert in Recall's products and code base

What It Will Be Like

You will have one of the most direct impacts on our 100+ customers as the Founding Developer Success Engineer. You get to build the foundations of the company and developer experience.
No bureaucracy - You’ll own and drive every initiative you work on from start to finish.
Massive growth opportunities. And not just on the technical side. Anything you want to learn about the business we’ll teach you.

Your Qualifications

Deep customer empathy, including the desire to help people and solve their problems
Strong ability to communicate complex technical topics in a simple and understandable way
2-3 years of software development experience

Who You Are

Self-starter who finds excitement in building a function from scratch
Passionate about being a founding startup member
Feels fulfillment in helping others
Not afraid to do things that have never been done before
Incredibly creative
Enjoys speaking with customers

Bonus Points

Previously founded a startup. Extra bonus for a dev-tools startup.
Developer relations experience at an API company

Our Company Culture

(Why you may or may not be excited about joining us)

Raw hours make a difference

Working too many hours doesn't guarantee success, but working too few leads to failure. We expect everyone to put in their best effort every day, but we generally don't expect you to work late evenings or on weekends. We are careful to avoid burnout, but we also don't want to sugarcoat the fact that raw hours can make a huge difference in a startup.

Customer obsession

We would be nothing without our customers, and we believe being obsessed about our customers is a competitive advantage. Every single member of the team at Recall responds to customers, helps them debug issues, and deeply understands our customer's goals, even outside of Recall. The easiest way to obsess over our customers is to genuinely care about as humans, which naturally turns into the desire to want to help them.

What We Offer

Competitive cash compensation: $80k - $140k
Competitive equity: 0.25% - 0.75%
Computer and workspace enhancements
Unlimited vacation
Quarterly company off-sites with the team and explore exciting destinations around the world
Opportunity to take on significant responsibility and ownership in building out Recall

Why You Should Join

This is a unique opportunity to work directly with the founders, help craft an exceptional developer experience, and eventually the developer success team. We are experiencing incredible growth, serving 100+ companies and their developers. Our API is the first of its kind, which come with incredibly interesting developer and API challenges. We're looking for someone that is excited to build on our strong existing base and who is looking to be here for the long run.

We are looking forward to meeting you!

API Frontend: Django
Real-time Video Processing: Rust
Database: Postgres
Infrastructure: Kubernetes running on AWS EKS. All infrastructure managed through Terraform.