Peakflo with its simple API and one-click ERP integrations, allows businesses to streamline their invoice-to-cash and procure-to-pay processes. 100+ companies, from scale-ups to enterprises, use Peakflo each to:

Save 2000 man-hours/month on finance ops
Get paid faster on customer invoices by 15-25 days
Cut vendor bill payment time by 50%
Automate three-way matching

Skills: SQL

Location: Philippines (Remote) | Experience: 2+ years | Compensation: Competitive Market Salary | 🕒 Working Hours: 09:00 AM – 06:00 PM Philippine Time (PHT)

🚀 Who we are & What we’re building

Peakflo is a rapidly growing Agentic AI company. We are revolutionizing the way global finance teams work with our agentic workflows, and we are actively seeking exceptional talent across diverse disciplines to champion this transformation, uniting multidisciplinary expertise to propel our global strategic vision.

Our Growth Story : Peakflo is backed by top-tier global accelerators and investors. We are proud alumni of the prestigious Y-Combinator (W22) and the Google AI Accelerator. Our momentum and impact have been recognized globally by top tech and finance publications:

Our Culture : We believe in building a vibrant, high-performance culture that rewards curiosity, ownership, and innovation. Our team spans the globe, and we love coming together to solve hard problems and celebrate our wins. Most importantly, we have begun building an environment that provides the support and mentorship needed to succeed, learn, and grow. ❤️

💻 What we’re Looking For:

We are seeking a proactive and detail-oriented Customer Success Manager (CSM) in the Philippines to join our growing team at Peakflo (YC W22). As a CSM, you will be the ultimate advocate for our clients—playing a crucial part in ensuring customer retention, maximizing their platform success, and directly driving our business growth.

💪 What you’ll do

Monitor and Track Projects to ensure the Scope is delivered within Budget and Schedule per plan. Also ensure the Value/ROI committed to the customer is delivered.
Align with the recommended Processes to ensure 100% Quality Delivery with quality documentation.
Owning AS-IS and TO-BE (Design) stage documentation and signoff for clients (at client site, as needed)
Project managing implementation during configuration and realisation stage of the implementation by working with Product team
Conducting SIT
Preparing UAT scripts and conducting UAT (at client site, as needed)
Monitor post-hypercare customer issues / complaints and troubleshoot by working with the Ops team
Be a part of the renewal journey and build a long-standing relationship with the customer

🤝🏼 Who you are

Experience: 2+ years of experience in a customer-facing role at a B2B SaaS startup.
You are customer-driven: You possess a deep empathy for the user and a relentless desire to understand and solve their core problems.
You make it happen: You learn fast, execute with speed, and embody a strong work ethic to "make it happen."
Collaborative: You embrace diverse perspectives with curiosity and respect.
Meritocratic Mindset: You naturally nurture a caring, non-hierarchical, and results-driven environment.

🤩 Bonus Points

Proficient at SQL
Prior knowledge of Accounts Payable (AP) and Accounts Receivable (AR) processes.

Benefits

🏥 Medical insurance - We provide comprehensive medical insurance so that you're always covered

🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy

💰 Competitive Compensation - Market-leading salary designed to attract top talent.

We are looking for quick-thinking, problem-solving full stack engineers to build the next generation of fintech products. Our SaaS product is built using typescript, node.js and react.

You should apply if you are interested in backend, microservice distributed architecture; if you are looking to join a high-growth high-pace startup with great engineering culture; if you want to work in a passionate high-skilled team.