Customer Success Manager at Alguna (S23)
$60K - $115K
AI-Native CPQ & Billing for Modern Pricing Models
GB / IE / CA / US / Remote (GB; IE; CA; US)
Full-time
US citizenship/visa not required
3+ years
About Alguna

We are Alguna, building the modern pricing, quoting, and billing platform B2B companies have been waiting for.

B2B revenue infrastructure is stuck in the past. Teams still stitch together spreadsheets, PDFs, inbox approvals, and disconnected point solutions just to get a deal to cash. It’s slow. It’s fragile. And it quietly bleeds revenue through missed invoices, pricing drift, manual errors, and endless “one-off” fixes.

Alguna is here to replace that legacy mess with a single, programmable revenue engine.

We unify the entire quote-to-revenue workflow — pricing, CPQ, usage metering, billing, invoicing, payments, dunning, and automation — and integrate deeply with the systems companies already rely on (CRMs and ERPs/accounting tools). The goal is simple: revenue operations that run with the speed and precision of modern software, not the pace of back-office cleanup.

This is not “another billing tool.” We’re rebuilding the foundation of how B2B companies monetize — so sales can close confidently, finance can trust the numbers, and product and engineering can ship without getting dragged into custom pricing logic every week. As pricing models evolve (usage, hybrid, credits, outcome-based), Alguna makes complexity scalable instead of chaotic.

If the world is done with old-school revenue stacks, we are too.

We’re a multicultural, globally distributed team spanning three continents and five nations, and we welcome diversity.

Company Values

  • Act efficiently: Move fast with tight feedback loops. Automate busywork. Focus on what truly differentiates us.
  • Be intentional: Choose clarity over noise. Set direction, commit to priorities, and execute with purpose.
  • Care deeply: Show up for customers and teammates. Trust by default, communicate directly, and give feedback that helps people improve.
  • Drive excellence: Operate with a high bar. Test, measure, learn, and ship work we’re proud to put our name on.
About the role

Who you are (more specific)

  • You like living in the messy middle of revenue workflows: Pricing, quoting, billing, renewals, approvals, exceptions, “special deal terms”… you don’t get scared when it’s complicated.
  • You can understand the needs of different company functions: You’re fluent enough with Finance/RevOps (accuracy, controls, auditability) and Sales (speed, flexibility, closing deals) to keep everyone aligned.
  • You’re calm when the numbers matter: When money, invoices, or customer trust is involved, you’re detail-oriented, structured, and you don’t hand-wave.
  • You’re a strong project driver: You can run implementations with clear plans, owners, and timelines without turning it into heavy process.
  • You’re technical in the practical way: You can reason about integrations, APIs, data flows, and “where the source of truth lives” well enough to unblock customers and work tightly with engineers.
  • You have a sharp ear for signal: You can turn scattered feedback (“this feels off”) into an actionable problem statement and a concrete next step.
  • You’re relationship-forward but outcome-driven: You build trust with stakeholders and you push toward measurable wins (faster deal cycles, fewer billing issues, cleaner ops).
  • You’re a builder of leverage: You turn repeated customer asks into playbooks, docs, templates, and product feedback so each new customer goes live faster than the last.
  • You use AI to move faster: You use AI tools to synthesize calls, draft crisp comms, build enablement, and spot patterns across accounts—without losing judgment or empathy.

What the job involves

  • Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you’re on it.
  • Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows.
  • Be the voice of the customer internally: Bring insights, pain points, and feature requests back to product/engineering with clarity and urgency.
  • Build relationships and trust: Work with Finance/RevOps/Sales/Engineering stakeholders and become a reliable partner, especially when things are complex.
  • Create scalable success motions: Playbooks, health scoring, onboarding templates, and self-serve enablement that makes every customer easier to support than the last.
  • Partner cross-functionally: Work closely with sales, product, and engineering to unblock customers, prioritize fixes, and improve the product.
  • Handle issues with urgency: Triage problems, coordinate internally, and keep customers informed until resolution.

What success looks like

  • Customers get to value quickly and confidently rely on Alguna for critical revenue workflows
  • Renewals are smooth because outcomes are clear and trust is high
  • Common issues turn into product improvements, docs, and playbooks
  • The customer success motion becomes more efficient and scalable over time
Technology

Engineering Principles

Build as simply as possible: Simple is fast, and allows us to rapidly iterate and deliver business value. For every hour we spend on complex solutions, that’s an hour we’ve lost of iteration.

Be efficient: If there’s a reasonably priced SaaS that delivers something we need for not much money, let’s not waste development hours re-implementing solved problems.

Be opinionated: We don’t want to have several ways of solving non-novel problems, let’s use opinionated frameworks and technologies that allow us to move quickly.

Expect to iterate: The architecture will need to evolve over time, so don’t make choices that build us into a corner.

  • Account for cost. We should assess for cost from day one rather than address it in 1-2 years.

Stack

Frontend: Our customer dashboard and website are built with NextJS, using Tailwind and React, and deployed on Vercel. Backend: is built using Golang and hosted on AWS

Interview Process
  • An initial 30-minute intro call with one of the founders
  • A 60-minute call with the founder you are going to work the closest to go through your experience and (when applicable, a case study)
  • A 30-minute call with two product engineers who you would be collaborating the closest with
  • A final 45-minute values interview with another founder
  • Assuming we are a mutual match, we’ll conduct reference checks to confirm what we learned about you throughout the interview process. Typically, we’d ask for a couple of managers or peers that you collaborated with in the recent past

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