Hudu is a documentation software platform for IT professionals. The platform simplifies onboarding, training, and employee/customer retention for tens of thousands of users across the globe.

About Us

Hudu is a fast-growing SaaS platform built exclusively for IT professionals and Managed Service Providers (MSPs). We give teams a single, secure, and beautifully simple place to store, organize, and share everything that keeps modern IT environments running: passwords, network documentation, processes, assets, client knowledge, and more. By replacing scattered spreadsheets, outdated wikis, and a dozen disconnected tools with one unified, customizable solution, Hudu helps thousands of IT teams save time, reduce risk, deliver better service, and scale with confidence.

Born from the real-world frustrations of running an MSP, Hudu is engineered by people who understand IT documentation inside and out. Today, we’re proud to power some of the most efficient and profitable IT organizations in the world, backed by relentless innovation, seamless integrations, and a customer-obsessed team.

Join us. Build the future of IT documentation and grow with a company that’s redefining how IT teams work.

Position Summary

At Hudu, our DevOps Engineers play a critical role in keeping our Ruby on Rails platform running securely, reliably, and efficiently in AWS and Kubernetes environments. This position is ideal for someone who is not only technically strong but also a strong communicator, eager to learn, and comfortable collaborating across teams.

We are looking for self-starters who take initiative, thrive on problem-solving, and are adaptable in a fast-paced SaaS environment. Flexibility is key—our DevOps team sometimes needs to adjust shifts to respond to issues or deployments, and we value individuals who can step in when needed to keep systems stable and customers happy. If you enjoy digging into logs, debugging performance problems, and working across the entire stack—from Rails apps and PostgreSQL to S3, Nginx, and Kubernetes—you’ll have the opportunity to make a direct impact on a growing platform used by thousands of IT professionals worldwide. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Deploy and manage Ruby on Rails applications in AWS and Kubernetes environments, ensuring high availability, scalability, and resilience across all production and staging systems.
• Implement and maintain security best practices across the infrastructure, including identity and access management (IAM), encryption at rest and in transit, container security scanning, and patch management.
• Monitor and analyze application and infrastructure logs (Rails logs, Kubernetes logs, AWS CloudWatch, S3 access logs, Nginx, PostgreSQL, etc.) to proactively identify, investigate, and resolve issues.
• Debug system performance bottlenecks across the stack, including slow database queries, S3 object storage latency, misconfigured Nginx or load balancers, or Rails application-level issues.
• Design and maintain CI/CD pipelines that automate build, test, and deployment processes with minimal downtime.
• Collaborate with developers to improve observability and instrumentation, ensuring that metrics, tracing, and logging are in place to diagnose issues quickly.
• Conduct infrastructure capacity planning to ensure resources are optimized for cost and performance as customer usage grows.
• Respond to incidents and outages, participate in root cause analysis, and implement corrective actions to prevent recurrence.
• Maintain and optimize Kubernetes clusters, ensuring proper resource allocation, autoscaling, and workload distribution.
• Work with databases (PostgreSQL) to tune queries, configure backups, manage replication, and ensure reliability.
• Manage and monitor cloud storage systems (S3, EBS, etc.), ensuring secure, performant, and cost-effective use.
• Implement disaster recovery strategies, including regular testing of backups and failover processes.
• Stay current on DevOps, Rails, AWS, and Kubernetes practices and technologies, applying them to continuously improve system reliability, security, and performance.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Associates degree required; Bachelor's degree in related field from an accredited college or university preferred; or equivalent education/experience in the computer science field
• Minimum of 5 years’ experience in a DevOps engineering role
• Advanced expertise in AWS EC2, Aurora, Postgres, Puma, NGINX, and Kubernetes
• Experience with Ruby programming language
• Extensive knowledge of Ubuntu
• Experience with Git or Mercurial, GitHub Actions/Gitlab Pipelines, and CI/CD tools
• Excellent time managing skills with the ability to multi-task, prioritize, and meet deadlines

KISS - We primarily use Ruby on Rails and Vue.js