Athelas is a Sequoia funded biotech startup working on modern, point-of-care diagnostics using Machine Learning. Our main product is an FDA cleared device for immunoresponse monitoring. We're scaling deployments rapidly across the country, and our customer base includes major pharmaceutical companies. If you're interested in modernizing healthcare and working at the intersection of machine learning and healthcare, we are the right place for you.

Athelas is a small, creative, and hard-working team and we're looking for individuals with a founder-type mentality to join us.

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

As a Senior Operations Associate at Commure + Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to align critical business processes. You will have end-to-end access - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

What You'll Do

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.

• Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer.

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

• Break down hairy, challenging business problems

• Own execution and outcomes

• Drive operational metrics (process throughput, defect rate, etc.)

• Understand the business in-and-out to be proactive about solving emerging problems

What You Have

• 0-3 years of experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company

• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.

• SQL required or robust analytical experience

• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.

• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

• Strong technical mindset to spec and deliver on product/process improvements

• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.

• Proficient in Retool, Google Suite is a plus

• Experience in the RCM (Revenue Cycle Management) space is a bonus

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com, @ commure.com or @ augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Machine Learning

Our device captures high resolution images of blood smears which we analyze using internally CNNs. Our networks are responsible for segmenting cells, classifying them, and deciding which images include valid and invalid samples. In addition, we have specially designed networks for classifying abnormal cells (blast cells, giant platelets, nucleated red blood cells) that require additional intervention.

Hardware

Our hardware stack includes custom objective lenses and image sensors to provide the optimal tradeoff for field of view and cell resolution. Our device includes an onboard linux processor, motor drivers, and a linear actuator for orienting and moving the sample. We are always looking to improve our imaging stack to provide more powerful images for analysis.

Clinic Product

We provide customers (clinics) a web-based interface for analyzing results, looking up patient history, and integrating directly with pharmacies. Our frontend is built entirely in react and redux.

Server API

Our APIs are built using flask and sqlalchemy with a postgres database. Our infrastructure is hosted using Kubernetes on GCP. We believe in simple, reliable infrastructure that allows us to spend most of our time on improving our tests and adding new ones.