Heroic Labs is an enterprise open-core software company that builds developer tools for the games and entertainment industry. Our flagship project is an open-source cloud-agnostic game server called Nakama.

We've added two supporting products called Hiro (a meta game framework) as well as Satori, a LiveOps system to help game studios deliver highly personalizable game experiences to their players.

Heroic Labs also provides managed infrastructure to run Nakama/Satori on behalf of game studios and media companies. There is also a proprietary version called Nakama Enterprise for large enterprises to deploy in their own datacenter, as well as custom infrastructure for private cloud deployments.

We work with different size companies ranging from small startups, mid-size game studios, public-listed games companies, and Fortune 500 companies. This means that Nakama (and suite of products) have been battle-tested at various scales and use cases.

Hi there!

We're looking for a Cloud Engineer (Software Reliability Engineer) to join the growing team at Heroic Labs. Our cornerstone offerings—Nakama, Hiro, Satori, and Heroic Cloud—comprise the Heroic Game Stack (HGS), an integrated platform delivering unparalleled performance and flexibility.

We are simplifying the lives of game developers and providing incredible technology that can be integrated into any game on any platform as easily as possible. Our products power many games, including multiple titles on the Top 50 of the app stores.

There is an ever-growing open-source community with many contributors, and third-party plugins and projects. Heroic Labs works with independent developers, mid-tier, AAA game studios and many publicly listed, Fortune 500 companies across the globe to power games that individually make over 90+ billion requests per month into our infrastructure.

About The Role

Our Cloud/SRE engineers run the Heroic infrastructure which powers many thousands of games in the world. You’ll be building both the infrastructure and the gateway access (Heroic Cloud) which interact with it.

We believe that in order for a Cloud/SRE engineer to be successful, they must have very good working knowledge of internals of Postgres (think: ‘almost’ building an extension for Postgres), as well as very in-depth technical knowledge of GCP, AWS and Azure.

You’ll be expected to support the team holistically by helping with the infrastructure day to day maintenance, building and maintaining Heroic Cloud platform, as well as the tight integration between our products with Heroic Cloud to give an unparalleled experience to our customers.

Things You Might Do

• Manage in-cluster Postgres instances. You must have experience running and hosting Postgres, and preferably have built a Postgres extension in past life.
• Build, operationalise and maintain the infrastructure on Kubernetes, and have experience with building bespoke Kubernetes operators.
• Deep expertise with AWS and GCP - Azure is preferred but not required.
• You’ll be joining the on-call rota for potential callouts.
• Build Heroic Cloud services (in Go) - therefore an experienced engineer - Go experience is not required as long as you have a non-scripting language experience.
• Recognize patterns among user issues, and suggest ways to improve our product and offerings.
• Partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements.
• Help develop and iterate on our support processes and systems.

About You

• Fluent in the English language.
• Must have 3+ years of experience hosting Postgres (not just using Postgres).
• 4-7 years of experience working with AWS/GCP and Azure.
• A systems thinker and critical thinker with experience solving problems at their root cause.
• Experience building games or tinkering with game engines at a deep level.
• Experience with databases and data design, specially PostgreSQL databases. 
• A degree in Computer Science or other technical major.
• Optional, but strongly recommended: Experience with Go language.

About Heroic Labs

For the past 10 years, Heroic Labs has been on the forefront of providing cutting edge technology to the games and entertainment market. We do this because we love developers and we love games!

We always choose the right tool for the job. We believe that with the right tools, you can have a big impact with less hassle. We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

The Whole Package

Location: Anywhere on the planet with a reliable Internet connection!

If you want to work remote, that's great. If you want to work near others, that's cool too. We have an office in London (UK), but our team members are in Vancouver, New York, Portugal, São Paulo, and Bogota!

Compensation:

• Competitive salary
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year (and observe local holidays).
• At least yearly company all-hands and getaways.
• Pick your own equipment. We recommend Macs, but we don't worry if you choose something else!

How to apply

Send an email to us with your resume, and a cover letter highlighting why you'd like to join Heroic Labs.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

We use the best tool/language for the job.

Nakama and Satori and all supporting systems from Heroic Labs are used at massive scales, and are currently powering many games including multiple titles on the Top 10 in the App Stores. Our systems are serving more than 90 billion API calls per day.

Nakama/Satori are written in Go to take advantage of light-weight goroutines, simple concurrency, and more importantly the Go community. We heavily depend on Kubernetes (and various extensions) to power our Managed Cloud and Private Cloud deployments.

We also have various dashboards built in Javascript / Typescript and VueJS.

You will be responsible for developing the core server technology, work on infrastructure solutions, provide support to clients, attend conferences, and be involved in technical sales. We'd like engineers to have an all-hands experience across the board but we understand that not all engineers would like to have such responsibilities.