Customer Success Manager at Repool (S21)
$70K - $110K  •  0.25% - 0.50%
Making hedge funds easy to create and operate.
New York, NY, US
1+ years
About Repool

Part of Y Combinator's Summer 21 batch, Repool makes it extremely east and fast to launch and operate hedge funds, like Carta for hedge funds.

We're attacking the legacy fund services space, which is a multi-dozen-billion dollar industry, yet comprised almost entirely by antiquated, manual-workflow heavy incumbents with human-capital intensive workflow. There's an immense opportunity for disruption as a true first-mover (see Angellist's $4B valuation doing something very similar with venture) that's incredibly exciting, and investors agree - just two months after being founded, we raised $3.7M in our Seed round from top investors like Canaan, Matrix, and Global Founders Capital, with angel investors like the founders of Brex, Mercury, Jeeves, and Forge.

Repool is an extremely transparent company with a focus on making sure we provide a transformative career experience for our employees - regardless of our own growth trajectory. We care deeply about avoiding common startup pitfalls and building a strong, reasonable, and formidable culture that helps employees with their next step, whether that be in 2 years or 10 years, and whether that be as a manager or IC. We also think that we are - given the space we're in - taking on some truly novel fintech and regtech challenges that are intellectually interesting no matter where you sit in the org.

At Repool, you'll closely with two founders who have robust prior operating experience at extremely successful growth startups. Justin was a senior and early engineer at Brex, where he was known for being an exceptional project manager and particularly strong at solving complex regulatory challenges via engineering. Kevin was the Head of Revenue and employee #4 at Vitally, where he lead the team to a Series A from a16z.

Come join us! Or, at least, think about joining us :)

About the role


Repool makes it extremely easy to launch and operate hedge funds, like what Angellist has done for venture SPVs/RUVs. To the extent you're familiar, we're a vertical SaaS. tl;dr - the hedge fund space is massive ($20T+ in assets), but launching a hedge fund is really hard, involves a lot of disparate vendors, and is completely incidental to the actual desired outcome (i.e. being an expert in fund backoffice means nothing for your likelihood to succeed). We're making it easy.

Founded in 2021, Repool is a Y Combinator S21 alum with $3.7M seed round from firms like Canaan, Matrix, and Global Founders Capital, as well as angel investors including founders from unicorns like Brex, Jeeves, Mercury, Flexport, Outschool, Pilot, and Forge, and VPs from Goldman Sachs, Barclays, and Bank of America.

The team currently has 8 employees split primarily between NYC and SF.


We're hiring for a junior to mid-level CSM with with anywhere from 1-4 years of experience either from (i) a venture backed startup; or (ii) coming from finance, consulting, or similar.

You'll get to own and build processes from the ground up and work closely with sophisticated clients in the financial services space, while being strongly supported by experienced startup veterans.

You'll work closely with Kevin, our CEO and co-founder, who has been a multiple time early-stage startup operator and leader on go-to-market teams, including most recently as Head of Revenue at Vitally, an a16z backed Customer Success platform.

The role will be in-person in NYC only (3-4 days a week in office). We believe that having an in-person presence in the early days is critical for team-building, morale, and culture. This is not a remote-friendly role.


  • Help establish and influence CS process, culture, systems, collateral, and best-practices
  • Onboard and maintain client relationships, helping emerging managers to succeed as capital allocators
  • Help make strategic decisions about what to build, why, and when, as well as how to approach business challenges associated with early-stage startups
  • Collaborate directly with the cofounders on what to build and how to build it, and really all things relating to the business


  • Prior CS, sales, or operations experience at a venture backed Pre-Seed to Series D company, or experience in consulting, finance, other other wall street style jobs
  • Extreme curiosity
  • Detail oriented, stickler for getting things done right
  • Great communication and collaboration skills
  • A desire to be a part of and help build out great culture as the team grows


  • Passions outside of work!
  • A degree from a top 25 university/college
  • Previous startup experience
  • Previous finance experience


Despite being a very early stage startup, you'll find that we provide benefits better than most companies our stage. We don't want joining early to mean critical concessions in security or your well being. Consequently, we're proud to offer:

  • Highly competitive salary and a meaningful equity stake
  • 100% covered, top-of-the-line health insurance, dental, and vision
  • 401k
  • 100% covered life insurance, short-term disability insurance, and long-term disability insurance.
  • HSA and FSA company contributions
  • Commuter benefits
  • Optional critical illness, voluntary life insurance supplement, accident, and hospital insurance options
  • Unlimited PTO


  • Culture. Between the two of us, we've been at companies with great culture, okay culture, and bad culture, and while there's no one way to have an amazing culture, there are many ways to have bad cultures. We want Repool to be a transformative, inspiring, and enjoyable place to work, and we're really interested in hiring for other people who feel similarly.
  • Building great product and moving quickly. Our operating philosophy is to seek the truth, debate earnestly, and then - lastly, decide and go.
  • Becoming more formidable. Whether it's in 8 years or 2 years, we know it's unlikely that Repool is the last stop of your life and professional journey. We care deeply about supporting you in using Repool to get to whatever's next.

Foremost, we are indifferent to whether or not you have direct, prior experience with our stack! But we do use:

  • Phoenix
  • React, Django, GraphQL

Other jobs at Repool

fulltimeNew York, NY, US$70K - $110K0.25% - 0.50%1+ years

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