Klarity (Y Combinator S18) uses Natural Language Processing to automate contract review for Revenue Recognition. Our customers include multiple Public companies use Klarity to (1) save time and cost, (2) increase compliance through robust controls, and (3) ease the pain of contract review.
We have spent years working on our core NLP platform and recently decided to focus on the Revenue Recognition use case. Since then we’ve experienced extremely strong growth with Enterprise Software companies and have doubled our revenue in just the last 3 months.
Location: Remote - anywhere in US or Canada
Job Type: Full Time
Who are we?
Join us on the mission to build AI that saves humanity from drowning in paperwork. At Klarity (YC S18), we’re already saving thousands of hours for companies like Coupa, MongoDB and Okta that were previously spent on turning documents into spreadsheets. We’re building a future world where all documents are read by Klarity and turned into structured data that are fed into existing systems. In the last 6 months, we’ve more than 7.9xd ARR last year and are on track to 4x this year.
If you are excited about a future where people don’t have to review documents, we want to hear from you!
We are looking for a customer-centric, process-oriented leader who can take charge of onboarding new customers. Your work will be absolutely critical to the company as our #1 blocker is servicing the strong demand we’re receiving.
What are we looking for?
As a part of the Customer Success team, the Implementation Manager is responsible for delivering an excellent customer experience alongside a smooth implementation for Klarity’s largest customers. This role requires skilled project management across multiple internal team members working on integrations, deployment, user acceptance testing, and launch. Success also demands skillful customer communication and management of customer expectations. Performance in the Implementation Manager role is measured by customer satisfaction, time to value and improvements across the entire implementation process.
Know the Client, their business, and their goals to demonstrate value as effectively as possible
Ensure customer maintains enthusiasm for the value of Klarity throughout the implementation project by providing consistent, clear communication across multiple stakeholders
Define and document the Implementation project plan for internal and external understanding
Make sense of ambiguity and/or complicated business requirements and translate them for a variety of audiences.
Maintain an attention to detail while overseeing the project while driving towards the account strategy that will maximize value in the customers’ eyes
Provide regular status updates on tasks and the overall project for internal and external audiences
Communicate priorities and requirements across internal teams with clarity and respect
Build trust, understanding and influence with members of technical and legal review teams who contribute to customer implementations
Contribute to the standardization of our implementation processes while Klarity continues our rapid growth
Manage and provide best practices for Implementation Specialist(s) as they lead smaller implementation projects
Step in as customer’s escalation point on implementation projects owned by Implementation Specialists and on implementation-related challenges that arise throughout the customer journey
Facilitate ongoing account health by ensuring product usage, fostering relationships, closing the loop on feedback/bugs, and intervene when appropriate
Maintain knowledge of all product features including the ability to train new users
Other duties as assigned
What are we looking for?
5-10 years prior experience in Onboarding, Project Management, Client Relations
Startup and/or SaaS experience a huge plus
Comfortable holding others accountable to tasks and deadlines
Comfortable mentoring, coaching and managing employees
Enthusiastic about learning technicalities of domain-specific concepts such as revenue accounting, machine learning, integrations
Ownership mentality and initiative - if you see something needs to be done, go do it!
Meets and adheres to Service Level Agreement standards on a consistent basis
Skilled negotiator, who acts as a cross-team liaison
Communicates technical issues to a non-technical audience
Fosters collaboration with Operations, Product, Sales, Tech, and Customer Success
Thrives creating order from complexity
Strong problem solving skills
Familiar with business critical systems: CRM, Document Management, ERP, CLM
Excellent communication, presentation and interpersonal skills
Strong work ethic and ability to operate with high velocity
You will love this job if you:
Love solving open-ended operationally complex customer problems
Enjoy being in a high paced, customer-facing role
Thrive in small, cross-functional teams
Are excited to learn about cutting-edge AI in Enterprise
Looking for a role where you can help define best practices and processes
Cool Challenges: Using a mix of statistical and linguistic techniques to perform a high-accuracy information extraction task on "Legalese". Supercharging human lawyers by working closely with lawyers on the team and building useful tools that get deployed immediately. Constructing a robust document processing pipeline that allows for quick onboarding of new contract types and is adaptable to tagset changes.