Head of People Operations at Gordian Software (W19)
Building software to remove friction in air travel
Remote (US)
6+ years
About Gordian Software

Gordian Software builds APIs that enable the world's leading travel organizations to increase revenue. Gordian’s customers include Priceline, Hopper, Trip.com, and many more leading global travel agencies and management companies. Gordian supports over 100 airlines including partnerships with Lufthansa Group, United Airlines, and Singapore Airlines. Gordian has grown rapidly, including 3.5x revenue growth in H1 2022 and serves more than 60 million passengers per month. Launched in 2017, Gordian is backed by Y Combinator, Accomplice, Vinyl, Kinnevik, DST Global Partners, Latitude, and Naval Ravikant.

Gordian’s growth is powered by its core values of Freedom, Impact, and Ownership. From 3 day sprints to our remote-friendly 7+1 onsites, each of our 30+ teammates are empowered to do their best work. Gordian is headquartered in Bellevue, WA.

For more information, visit gordiansoftware.com

About the role

LOCATION: Bellevue, WA or Remote JOB TYPE: Full-time

ABOUT GORDIAN Gordian is building the operating system for the airline industry and taking the friction out of travel. We started on an unsolved problem: empower travel sites to upsell seat selection, baggage and other upgrades. We’ve signed huge customers like Priceline, Hopper and Trip.com to our unique API.

Our traction speaks for itself. With twenty-five people, we have annualized revenue of over $13m, backing from investors including Y Combinator, the ex-CEO of Skyscanner and the founders of Plaid, and our rapid growth is accelerating.

We move fast, have a high impact culture, and work in a great hybrid-remote environment. Get to know our culture and values here. Join our team to create the future of air travel.

MISSION You will embody our culture and values and scale our identity as we rapidly expand. Leading people operations, you will be responsible for the full employee lifecycle of activities and ensure we deliver these in a Gordian way. Partnering closely with our CEO and Co-founder and executive team, as well as every other single member of the organization, you will be highly visible and proactive in supporting our employees and enabling them to realize their maximum sustainable potential.

QUALIFICATIONS 10+ years in people operations positions where building culture and serving employees is the number one objective Innate alignment with our values of Freedom, Impact, and Ownership Hands on and quick to implement solutions to all types of situations Comfortable balancing competing priorities Fantastic communication skills in individual and large group settings Analytical and able to use data to persuade and set priorities Motivated by a fast-paced, high impact environment Clear communicator with a bias to collaborate

HYBRID REMOTE ENVIRONMENT We have a system for hybrid work called 7+1. Read about it here. Our remote teammates travel to Bellevue, WA for a full week once every two months. We think it combines the best of remote and in person environments and it requires everyone not working from Bellevue to travel 6x per year.

Gordian Software is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender identity and/or expression, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.


Our core services are built in Python, Flask, Postgres, with Redis on the backend and React on the front end. We have some services in Node, Express, Vue, and MongoDB. We deploy on Heroku, Netlify, and AWS. Some interesting problems we're solving:

  • Tracking millions of dollars of complex financial flows between travel companies and airlines
  • Scalability - our monthly growth rates require us to continually think and make technology decisions against an ever increasing number of users, partners, and API requests
  • Expanding the number of products we offer, building in-house ancillary products from end to end
  • Anomaly detection across airline/travel website pairs. Many times we tell airlines they are down before they know
  • Data modeling to provide a simple, clean API format across 140 airlines' different product sets.

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