Account Manager at Inspectify (S20)
Home Inspections, Simplified
Seattle - Hybrid
Full-time
About Inspectify

At Inspectify, we are a Y Combinator (S20) and Seed funded start-up focused on helping transition eager homebuyers into empowered homeowners through our home ownership platform. We do so through leveraging proprietary home inspection data. Our vision is to make home ownership simple by empowering homeowners with data and software.

About the role

At Inspectify, we are a YCombinator (S20) backed start-up building the leading marketplace for home inspections. Our software streamlines the inspection experience and creates the single most comprehensive data set of every single home. We operate in both the United States and Canada and partner with some of the most prominent and fastest growing real estate brokerages in the world.

We are looking for an Account Manager I to join our Account Management Team with a passion for operational customer excellence and strategic relationship building. You will work in a fast-paced environment that is dynamically open to change based on customer and business needs. The ideal candidate will have demonstrated superb communication, organization, time management skills, and emotional intelligence.

You Will:

  • Serve as the main point of contact for all customer needs
  • Build and maintains strong, long-lasting client relationships
  • Develop relationships with customer accounts, internal stakeholders, and partners
  • Ensure timely and successful delivery of solutions according to customer needs and objectives
  • Communicate clearly the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Scope new business with existing clients and identify areas of improvement to align with business needs
  • Forecast market needs to build sufficient supply injunction with internal teams
  • Generate reports for customer meetings and KPI’s (Key Performance Indicators)
  • Collaborate with Business Development to be a customer advocate
  • Exceed customer expectations by meeting SLAs(Service-Level Agreement)
  • Identify areas of improvements based off of feedback, research, and data
  • Train customers on future products and features
  •  Lead initiatives and collaborations with Marketing, Engineering, Operations, Data and other internal teams
  • Leverage internal tools and systems to further the customer experience
  • Meet and exceed Account Management Quotas and OKR’s(Objectives and Key Results)
  • Emotional Intelligence
  • Ability to lead in ambiguous environments and adopt to change

You Have:

  • Bachelor’s degree in Business Administration, Sales, or another relevant field
  • 3+ years work experience as a Account Manager or similar Strategic Customer Facing role
  • Knowledge of Real Estate, Inspections, Mortgages and Appraisals
  • Experience using data to build customer relationships
  • Exceptional verbal and written communication skills
  • Ability to collect, track, and analyze large amounts of data adaptability and strong problem-solving skills
  • Excellent active listening skills
  • Ability to build rapport and collaborate with others within the company and externally
  • Understanding of consumer behaviors and industry trends
  • Extensive and accurate product knowledge

We Are: Professional. Knowledgeable. Empowering. Efficient. Innovative. Understanding. 

Our Values:

We care about people

We work with different types of people everyday and we need to pay attention to them. Starting with the people, internally and externally, will help us gain and keep their trust as we build out our offerings.

Understand and connect the system

  We understand that we’re placing ourselves as a third-party in an already complicated dynamic in real estate. Our current work and future vision will continuously affect the different elements in the transaction space. From all areas, know how one action or change can affect the ecosystem.

Empower to Own

We strive to set an environment where people can be leaders which means being able to own. Opening up opportunities for trials, experiments, and thought-provoking conversations will bring a sense of impact and value to each and every one of us. 

Be consistent with a purpose

We need to have established opinions on different matters. These perspectives that we carry on shows that we should be consistent in our messaging, interaction, and relationship. But, always remember to be intentional and know why we hold onto these thoughts.

Expand your potential

We want to be in a culture that cultivates growth in our employees. Leaders not only lead but also think bigger organizationally. By crafting this type of atmosphere, we want to make sure our customers and partners are getting the best experience.

Be conscious by giving back

We adopt a mentality of creating a cycle of giving back to the community and/or society. The space we’re in is very tight-knit and Inspectify needs to be at the forefront of being an example in the industry. Being thoughtful of our community reflects that we are conscious of our position in the business.

Current benefits - With more to come!

Medical, dental, vision - Paid for 100%

Life Insurance - 50K

Long term & Short term disability

Healthy maternity/paternity policies

Unlimited/flexible PTO

Annual professional development stipend

Company provided lunch on Wednesday (in office)

Team volunteer opportunities

Travel to Seattle several times a year

Technology

Currently using Ruby on rails for backend and some frontend. React is used for any new frontend projects and we use React Native for our new Inspection Software application.

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