Memora Health helps healthcare organizations digitize and automate complex care workflows, making them simple for patients and clinicians to navigate. Memora ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EMR. Memora's platform reduces care team notifications by nearly 40%, has a >70 average NPS, and has improved clinical outcomes across various populations.
Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Client Support Specialist.
In this role, you will be responsible for performing the initial technical platform build during client implementations and prioritizing and owning resolution of all inbound client issues and requests. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.
Become an expert on Memora’s platform features, internal processes, and tools
Address and troubleshoot complex end user problems and own issues to resolution, effectively communicating troubleshooting steps or resolution with client stakeholders
Own technical, client-facing environment setup for onboarding clients
Create and maintain client-facing knowledge base articles about our products and services
Identify client pain points to support product improvements
Help improve and maintain internal SOPs for the Client Experience team
Create client-specific analyses to demonstrate value of Memora solutions
1-3 years of technical client support and/or technical client onboarding experience
Ability to collaborate across multiple internal and client stakeholders through excellent written and verbal communication skills
Excellent analytical and problem-solving skills
Demonstrated process improvement experience
Ability to handle ambiguity and demonstrate resilience in a rapidly changing environment
Prior experience at a fast-growing startup is a plus
Prior experience in the healthcare technology industry
Familiarity with customer support software (e.g., Salesforce Service Cloud, JIRA, Zendesk)
Familiarity with APIs (e.g., REST, WebSockets, etc.)
Experience with at least 1 object-oriented programming language
Troubleshooting experience (including debugging) and some development experience with web-based applications
What You Get:
An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually
Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup
Work alongside world-class clinical, operational, and technical teams to build and scale Memora
Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams
Improve the way care is delivered for hundreds of thousands of patients
Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans
Ownership over your success and the ability to significantly impact the growth of our company
Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, PTO, Macbook, and a 401(k) plan
About Memora Health:
Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves engagement and clinical outcomes across diverse populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by Andreessen Horowitz, Transformation Capital, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.
Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.