Mobot is an on demand testing platform - powered by computer vision and a fleet of robots - for mobile apps on actual devices. We help organizations in a range of industries, including mobile and e-commerce, IoT, medical devices and digital health with automated functional testing of their mobile products and connected peripherals. We give these organizations the accurate results they need to identify issues across a spectrum of mobile devices and operating systems.
What we are looking for
Mobot is seeking a hyper-organized, empathetic, and extremely client-centric Customer Success Manager to support and delight our amazing customers - software development teams. You are calm under pressure and take great pride in delivering exceptional work. While familiarity with B2B SaaS, QA or DevOps is a plus (not a prerequisite!), a passion for supporting technical customers is.
If you have a strong track-record in fast-paced client services (IT services, digital transformation, consulting, etc.) and want to pivot to tech, we think this role is right for you.
This is a hybrid role, primarily based out of New York City. Candidates must be authorized to work in the United States.
Customer Success Managers at Mobot are critical to ensuring our customers succeed, fully incorporate Mobot into their process, and become advocates. Examples include scaling our customer onboarding playbook, defining and executing customer success plans, consulting with customers to unlock new testing needs and strategies, and more. This person will report to our VP of Revenue – which comes with extremely high growth opportunities.
We are a rapidly growing organization with a bias toward action. In this demanding role you will need to develop a strategic, long-term approach to supporting customers while also tending to their daily (sometimes hourly) needs. If you love technology, live and breathe client service, and want to get your hands dirty scaling an early-stage company, get in touch.
We are a small but mighty team where everyone wears many hats. This is a dynamic role, and your responsibilities will evolve as you grow with Mobot. Here are some responsibilities we expect in your first year:
Compensation & benefits
Mobots come in all shapes, sizes, and backgrounds. We're focused on building a diverse and inclusive workforce. If you’re excited about this role but do not meet 100% of the qualifications listed above, we still encourage you to apply.
We use a combination of Clojure, Python and ClojureScript.