Customer Success Manager at Just Appraised (S17)
Just Appraised makes software for local governments.
Remote
Full-time
About Just Appraised

Our goal is to empower local government employees with the tools, technology, and support they need so they can deliver exceptional service to their taxpayers and feel proud of the work they do for their communities. We contribute by building software to streamline local government tax assessors’ workflows using AI. Specifically, we streamline the change of ownership process for real estate and create more seamless ways for tax offices to communicate digitally with their taxpayers.

For instance, when properties get bought and sold, local governments have to process reams of paper in order to update their systems and perform the analyses necessary to update the tax roll. Our software makes this process 10x faster and much more enjoyable for employees in the tax office to complete, and creates trust and goodwill in the minds of taxpayers.

About the role

Salary: $65-80k USD + equity + commission + benefits

About Us

We're building software to help public servants in county governments save time and money by using AI to streamline processing of real estate sales. This matters because property taxes drive local government revenues and support the services that power society.

Who We Are Looking For

We are actively looking for a teammate who is excited to become an expert in our product and build strong relationships with our users. The teammate who takes this role will take ownership of post-implementation training through to renewal and beyond. 

The Role

This is a fantastic, formative opportunity to join a YC-backed startup founded by Stanford grads. You’ll train customers on how to use our product and be the consistent customer feedback point person to ensure that customers thrive on our platform. You will lead training plans, check-in calls and business reviews. You’ll also leverage this intimate customer knowledge to become a source of new product ideas for our engineering and product teams. 

Please Note :  This position is remote and we are a fully remote team. This position will involve occasional travel to customer sites when required. 

What We Value

  • Attention to detail, strong organizational and communication skills (both verbal and written) and an ability to think clearly on one’s feet
  • Ability to work effectively in teams of technical and highly non-technical individuals
  • Critical thinking skills to understand how to translate customer needs into technical decisions
  • Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users
  • Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision
  • Patience and empathy for non-technical customers
  • Strong relationship building skills
  • Willingness and interest to travel as needed

Nice to Have

  • Familiarity with data structures, databases, SQL, JSON; Proficiency with programming languages such as Java, Python, JavaScript, or similar languages
  • Bachelor’s degree in fields such as Computer Science, Economics, Biology, Statistics, Psychology, Mathematics, Software Engineering, Physics
  • Experience in an Account Manager or Sales Role

Our Culture:

We are passionate about building a diverse and inclusive environment. We are looking for teammates who care about encouraging different points of view, engaging in healthy debate, and want to work on the hard skills of practicing inclusion on a daily basis.

Technology

We use a variety of technologies depending on the use case: Java, React, Python (Tensorflow), C#/.Net

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