Mid Market Customer Success Manager at Arist (S20)
$100k - $120k  •  0.00% - 0.25%
Workforce training via text message
Remote
Full-time
3+ years
About Arist

Backed by Y Combinator, Acadian Ventures, and Soma Capital, Arist is a text message learning platform helping Fortune 500 companies and large organizations — including DuPont, GE, and the State of California — create, deploy, and assess text message courses.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

What's a text message course?

A series of texts, images/GIFs, and interactive exercises/questions delivered over 5 to 30 days via SMS or WhatsApp. Backed by research from Stanford and Harvard, text message courses see ~10x the completion and satisfaction rates of other learning mediums.

In fact, we view text message courses as a brand-new content medium, with a variety of impactful use cases ranging from preventing misinformation to COVID-19 training in refugee camps to DEI training for startups.

Why text messages?

A majority of the world's population — including frontline employees, distributed teams, and remote audiences — has access to SMS and WhatsApp. Meanwhile, internet access is limited globally, making video courses inaccessible to over 3 billion people, including 30 million Americans.

As well, it can also take months to build a traditional workshop or video course, while text message courses can be built and deployed in a day — by one person — ensuring frictionless transfer of knowledge. Writers have to get to the point, so learners get the most valuable insights, concepts, and case studies.

The best part? 95% of people read a text within 3 minutes. As a result, we help create and deliver content employees love in a way that they will actually read and engage with. Don't take our word for it — try a text message course about text message courses here.

About the role

Arist is the first messaging-based learning platform. Inspired by our founder's work with students from war-torn Yemen and trusted by dozens of leading companies, Arist is pioneering the use of short-form messages that meet learners where they are as a more accessible and effective form of digital learning and training.

Backed by Y Combinator, Craft Ventures, Acadian Ventures, and many others, Arist is now used by 10% of the F500, helping customers create, deploy, and assess delivered all via SMS, WhatsApp, Slack and MS Teams. Over 95% of learners open a message within 3 minutes, leading to adoption rates and learning outcomes several times greater than any other digital learning tool.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

As a Mid Market CSM at Arist, you’ll help define the way we sell messaging-based learning to some of the world’s largest organizations. You’ll get to work with our top customers to help shape and optimize the way they get value out of a brand new type of training employees.

More specifically, in your day to day you’ll:

  • Own, drive, and lead the long term client success (renewals and upsell cycle) for your book of business
  • Collaborate and work in partnership with your client implementation manager and inherit accounts after they have onboarded, launched, and shown proven success within the platform
  • Actively engage with all client POC’s to ensure client delight and success on a weekly, bi-weekly, or monthly basis
  • Develop a relationship with strategic decision-makers quarterly to identify areas of growth to ensure a seamless renewals process
  • Run bi-weekly monthly, or quarterly business reviews, using data and storytelling to identify new use case areas and opportunities within the organization.
  • Discover, identity, and close upsell opportunities upon contract renewal, working cross-functionally with the sales organization

You’ll be great for this role if you:

  • Have 3-5 years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
  • Enjoy wearing many different hats and working in a fast-paced, high-growth startup environment
  • Have proven success in developing relationships with multilevel POC’s within the same client
  • Can source opportunities for inside sales and work with sales teams to maximize client value
  • Understand client pain points and can work with product teams to improve our product
  • Have an obsession for client delight and leading with empathy

Arist in the news:

https://techcrunch.com/2021/03/10/arist-adds-2m-to-its-seed-round-to-grow-its-sms-based-training-service 

https://www.npr.org/2020/04/22/840337498/how-cell-phones-can-keep-people-learning-around-the-world 

https://www.forbes.com/sites/frederickdaso/2021/01/26/corporations-use-arist-to-deliver-employee-training-courses-one-text-message-at-a-time/?sh=63d60933ce10 

Technology

Arist is built on Ruby on Rails, Node.js, MongoDB, Vue.js, Express.js, and AWS. We use Twilio for message processing.

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