Customer Success (Indonesia/India) at Peakflo (W22)
$14,400 - $24k  •  0.25%
Bill.com for SE Asia
Jakarta, Indonesia / Bangalore, Karnataka, India / Delhi, India / Remote
Full-time
3+ years
About Peakflo

Peakflo is a collections and payables SaaS built for businesses in SE Asia. Using its simple API and one-click accounting software integration, it enables businesses to streamline their entire finance operations. 187 finance team users (from early-stage startups to unicorns) use peakflo each week to:

✅Save 100 hours/month on finance ops ⏳

✅Get paid faster on customer invoices by 10-20 days 📈

✅Streamline vendor payment process and reduce fees by 50-90% 💰

About the role

Peakflo is a B2B Fintech SaaS startup part of YCombinator W22, that just raised $4.1M in seed funding and was picked by Techcrunch as their top 10 favorites out of a cohort of 400 and also in a TechCrunch exclusive

Experience: 3-7 years of experience in customer facing roles in a tech startup in Indonesia

Location: Indonesia/India

Compensation: Competitive Market Salary with Stock Options

🚀 Who we are and what we’re building

  • Peakflo is a 2021 founded, Singapore headquartered B2B Fintech SaaS startup
  • Finance operations at any high-growth SMB or startup is plagued with resource-intensive customer collections and vendor payment processes. Teams spend hundreds of hours in manual processes and thousands of dollars on transaction fees each month
  • Peakflo has 2 key solutions: one is an Accounts Receivables Automation SaaS and the other is an Accounts Payable Automation SaaS, both targeted at startups and SMEs
  • Peakflo with its simple API and one-click accounting software integrations, allows businesses to streamline their customer collections and vendor payments. More than 50 companies, ranging from early-stage startups to unicorns in SE Asia, use Peakflo each week to:

✅Save 100 hours/month on finance ops ⏳

✅Get paid faster on customer invoices by 10-20 days 📈

✅Streamline vendor payments and save 50-90% on fees 💰

  • Peakflo is now setting up a customer success team based out of Jakarta, to cater to startups and SMEs in Indonesia
  • Most importantly, we have begun building an environment that encourages intellectual curiosity, problem-solving, and ownership. An environment that provides the support and mentorship needed to succeed, learn, and grow ❤️

💪 What you’ll do

  • Interact with newly signed up customers and activate them by taking them through the onboarding steps
  • Understand finance team needs and provide tailored data-driven consultation
  • Help customers who face any problems during their activation journey
  • Be responsible for customer experience metrics along the entire customer journey
  • Monitor issues / complaints and troubleshoot by working with Product team

🤩 Bonus Points

  • Proficient at SQL

🤝🏼 Who you are

  • You are customer-driven: Understand deeply what our customer needs.
  • You make it happen: You learn fast. Execute with speed and embody a relentless work ethic.
  • You collaborate: You embrace diverse perspectives with curiosity and respect.
  • You foster meritocracy: You nurture a nonhierarchical and caring meritocracy.

Benefits

📈 Stock options - As repeat founders, we truly believe in building something valuable as a team with a strong sense of shared ownership

🏥 Medical insurance - We provide comprehensive group medical insurance so that you're always covered

🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy

Technology

We are looking for quick-thinking, problem-solving full stack engineers to build the next generation of fintech products. Our SaaS product is built using typescript, node.js and react.

You should apply if you are interested in backend, microservice distributed architecture; if you are looking to join a high-growth high-pace startup with great engineering culture; if you want to work in a passionate high-skilled team.

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