Product Manager at ProPhone (W21)
Shopify for home service professionals
Boston, MA
Full-time
3+ years
About ProPhone

ProPhone believes that home service pros and small businesses are the backbone of the economy and have gone too long without the right technologies. We are enabling service businesses to grow their business online. In a way, we’re building Shopify for service businesses to (1) bring the business online with a website, (2) market the business, and (3) manage everything from one place.

ProPhone is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of Dylan Stone-Miller (Founding Full Stack Engineer), Matthew Konicke (Founding Sr. Backend Engineer), and Michael Zhu (Growth Manager). We're YC-backed and seed-funded, and we're looking for an engineering leader who can not only help us shape our product and engineering culture but also shape the company itself.

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

About the role
Skills: Figma, SQL

About ProPhone

We’re building Shopify for service businesses. We help service pros (e.g., cleaners, landscapers, painters) acquire direct business, fast. Up and running within minutes, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

ProPhone is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of Matthew Konicke (Founding Head of Engineering), Dylan Stone-Miller (Founding Full Stack Engineer), Devansh Saini (Full Stack Engineer), Jonathan Stern (Full Stack Engineer), Michael Zhu (Growth Manager), and Ayo Coker (Business Development Representative).

We're YC-backed and seed-funded, and we’ve experienced rapid growth in 2022 with over 150% growth since January 1st across several hundred service businesses. We are looking for our first Product Management hire - an experienced and entrepreneurial product leader who will play a pivotal role in creating great products for our customers.

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

What you'll do

  • Conduct user interviews and usability tests with new and existing customers to understand needs and test proposed features, respectively
  • Translate learnings from user interviews and usability tests into actionable takeaways and propose product updates
  • Research, design, and create product specifications for our engineering team to build various features
  • Prepare, plan, and participate in biweekly sprints as well as quarterly and annual product roadmaps
  • Work directly with designers, backend and frontend engineers to bring product features from concept to production
  • Measure business impact of your product releases with data and user feedback
  • Ensure high quality releases by testing our applications periodically

🎯 What we're looking for

  • 3+ years experience as a product manager or similar role
  • Excellent problem-solving and design-thinking skills to accurately capture user needs and translate those into features
  • Analytical and data driven (bonus if worked with SQL, Heap Analytics)
  • Solid understanding of Figma (bonus if worked with Tailwind UI Figma toolkit)
  • Excellent written and verbal communication skills
  • Excellent problem-solving skills to address dynamic, complex problems early
  • Desire to work with or experience working with small teams in an agile, startup environment

🤗 Who you are

  • Team player with a passion for learning
  • Self-starter who is energized by ambiguity
  • Goofball who loves having fun

🙌 What we offer

  • Competitive cash compensation + equity package
  • Monthly stipends for medical coverage
  • Signing stipend for technology and workspace enhancements
  • 401(k) plan (non-matching)
  • Unlimited vacation, 7 company holidays including election day, and 1 personal volunteer day a year
  • Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
  • Fun-filled team that doesn’t take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta

🌎 Where you'll work

We're a remote-first team with optional office space in New York and Boston. You can view our website at prophone.com and learn more about our team at prophone.com/about.

Technology

Building a web app. Here's our tech stack: Typescript, PostgreSQL, Node.js, Django, React

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