Scheduling Implementation Manager at Snapdocs (W14)
Snapdocs digitizes real estate closings
Remote
Full-time
About Snapdocs

Snapdocs powers homeownership. Using technology, we’re building the connective tissue for an entire pillar of the U.S. economy: residential real estate.

Today, we’re working to perfect mortgage closings, but that’s only the beginning. If we succeed, more than five million families per year will gain clarity and transparency as they make the biggest financial decision of their lives: buying a home. Before Snapdocs, no one felt responsible or empowered to solve the problems we face every day we come to the office.

It's complex and difficult work, and the result is not an app we brag about at tech industry parties. Instead, we're making a difference and carefully building a team that shares our priorities—pragmatism, respect and empathy for our clients, and building honest products that improve all our users’ lives.

About the role

Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes.

In this crucial role, you will drive the adoption, expansion, and results of our new title customers through in-depth implementation and project management. This means you’ll manage the onboarding of a handful of enterprise key accounts while simultaneously improving our approach. 

 

You will engage hands-on with customers in this role, but you’ll also develop processes, tools, and collateral to make our customer onboarding processes more efficient and simple as the business grows. You will gather feedback from customers on platform strengths, challenges, and opportunities, and champion that feedback to stakeholders and product teams. You understand that a successful implementation and onboarding experience will lay the groundwork for a long term relationship, and work closely to ensure our clients’ success.

 

Our ideal candidate has 4-7+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once. You have also dug deep into data to inform your decisions, and have connected these insights back to clear business results. Over that time, you’ve developed a toolkit of consulting and project management diagnostics, frameworks, and strategies that you’re eager to put in place at an early stage company. Clients have come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action. Similarly, your team views you as a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”

 

Colorado applicants: This role pays $100,000-140,000 annually plus participation in our equity plan (pay for other locations may vary). 

 

#LI-EP1 #LI-Remote

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide outstanding benefits (listed below) and while we have hubs in both San Francisco and Denver, we're an extremely remote-friendly company with over a third of our staff outside of those two hubs!

Our benefits include (but are not limited to):

  • Excellent health, dental, and vision benefits
  • 401(k) with up to 4% company match
  • 16 weeks paid parental leave (regardless of gender)
  • Flexible time off policy
  • Flexible spending account for healthcare and dependent care
  • Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
  • Life and disability insurance
  • Commuter benefits
  • 10 year exercise window on your equity (!!)

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy.

 

Technology

Snapdocs Engineering today is committed to being very intentional about how we innovate and bring in new technologies to create lasting impact. Our teams build for the future while anchoring our infrastructure for our needs today. We strive to make an immediate difference for our developers over innovating as a technical exercise.

Open source technologies like Ruby, Go, Terraform, React, and Kubernetes are important parts of our stack allowing us to stay flexible and agile. Speed comes with pros and cons, but we like experiencing firsthand what does and doesn’t work. And the team is very open to new insights, so it’s a great place to grow.

Our transition from Ruby to Go is one example of how we make intentional decisions for our existing and future engineers. Go met a need and resolved a gap, especially compared to other popular languages like Python. Go offered a language syntactically closer to Ruby with several of the advantages of C. We wanted to experiment with types and compiled languages while seamlessly integrating with our existing architecture. Read more about how we’re accomplishing this transformation here: https://medium.com/@hannahjtran?p=917d5a7f796

In addition, there’s a lot of interesting stuff happening in the backend as well as the data science and DevOps side of the house. We’re using machine learning for things like classifying documents and adding annotations that make a valuable difference. DevOps is working to proactively scale the future demands of our deployment infrastructure to ensure that the work we do creates immediate enjoyment for our customers.

Throughout our interview process, candidates do not need to come in with a particular tech stack. Instead, our process prioritizes people with a learner’s mindset, eager and curious to grow. We build time into your onboarding process so that you’ll be able to ramp up on our technologies, infrastructure, and where engineering plays a crucial role in the overall business goals of the company.

Our ethos to recruiting is engrained in the industry experience of our leadership. A culture of mentorship is key to making our teams work together successfully. We know that any hyper growth startup experiences the struggles of what it’s like to scale teams. We prioritize holistic growth and trust to ensure career development is not interrupted by attempting to onboard 50 engineers all at once!

Snapdocs' teams are excited and invested in what we’re building here at Snapdocs (https://medium.com/snapdocs-product-blog/snapdocs-is-building-a-new-foundation-for-home-ownership-166c2600e2c6) and we’d love for you to join. Take a look at our open roles or get in touch with our recruiting team here: https://snapdocs.com/careers/

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