At Convex (YC W19), we’re building the leading B2B full-stack software platform for the $400bn+ commercial services market. It's a 100-year-old industry impacting millions of people every day. We already work with some of the largest enterprise companies in the sector and were one of the fastest growing companies in the Winter 2019 YC batch. Our team is a unique mix of industry veterans from Carrier, Siemens, and Honeywell as well as founders from MIT, Harvard, and Georgia Tech. Based in San Francisco, our investors include Emergence Capital, 1984 Ventures, UP2398, Liquid2 (Joe Montana), Y Combinator, the founders of PlanGrid, and others.

At Convex, we build the leading B2B platform for the fast growing commercial and building services industry. Our software provides rich data on every commercial property in the US (~63M) and workflow software built on top of that. For our users who serve these properties, that data and workflow becomes their secret weapon; there's nothing else like it available in the market today. Our customers rely on Convex to identify, win, and manage new growth opportunities.

We are based in, and love, the seven square miles of San Francisco, but our customers (and employees) live and work in almost every state in America. They include some of the largest enterprises in the country, like Siemens and Carrier, and smaller businesses we care just as deeply about.

Customer Excellence Associate

Our customers rely on Convex to up-level their sales teams.  The newly formed Customer Excellence Team’s mission is just that.  Leveraging industry expertise and business guidance, The Customer Excellence Associate trains and, more importantly, imparts best practices during and after implementation that helps customers build wildly successful sales teams. 

As a Customer Excellence Associate , you will engage directly with our end users to help them build sales excellence through Atlas.  You will work after implementation to maintain overall customer health with our users and for this role, by partnering closely with our entire CS department to support programs and playbook. You will be both a software subject matter expert and industry oracle, all while helping scale our internal processes.

You will always be a thoughtful listener to, and fierce advocate for, our growing customer base. By helping us retain and delight our users, you will have the unique opportunity to improve productivity and efficiency across the second largest sector in the global economy, construction & services.

Responsibilities

• You have a passion for process & best practices and are as equally comfortable identifying solutions as you are communicating them to customers.
• You are meticulous with details and but can be equally comfortable in big picture discussions.
• You don't only impact the customer journey across levels but also help us refine the 'playbook' every day
• Work closely with cross functional teams (customers, sales, product) to ensure a world class customer experience
• Ensure the customer journey post sales is leading to delighted customers, constantly improving usage metrics, and deep partnerships with our largest accounts 

Qualifications

•  A Bachelor’s degree and 2- 3+ years of experience in a customer facing, program management, or operational role in a B2B software company OR,
• Experience in strategy consulting.  Are you ready for a startup, but still want to leverage your client and analytical experience?
• Experience in SaaS and Customer Success a plus
• A strong communicator with experience advancing processes and workflow efficiencies, including software platforms
• Team-first orientation and excellent internal and external communication skills (Jira, PowerPoint, etc.)
• Strong work ethic and experience excelling at a fast-paced, venture-backed startup

Benefits

• Generous employer contributions towards medical, dental, and vision insurance 

• Paid parental leave of up to 4 months with 100% pay

• Flexible & generous time-off plans (including mental health days!)

• Income protection through short-term and long-term disability plans

• Tax-favored benefits such as Retirement Savings plans and Flexible Spending Accounts

• Commuter programs

• Healthy lunch, drink, and snack options at our corporate office

• Flexible hybrid & remote work options

About Convex

At Convex (YC W19), we’re building the leading B2B full-stack software platform for the $400bn+ commercial services market. It's a 100-year-old industry impacting millions of people every day. We already work with some of the largest enterprise companies in the sector and were one of the fastest growing companies in the Winter 2019 YC batch. Based in San Francisco, our investors include Fifth Wall, Emergence Capital, GGV, 1984 Ventures, UP2398, Liquid2 (Joe Montana), YCombinator, the founders of PlanGrid, and others.

At Convex, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!

Convex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need assistance or an accommodation due to a disability, please let your recruiter know.

Convex is looking for engineers to help our customers serve an under the radar, but massive and ubiquitous industry, commercial building services. Our customers service the systems that provide air we breathe, the water we drink, as well as the lighting, safety, and security systems that power daily life for billions of people.

We are based in, and love, the seven square miles of San Francisco, but our customers are in every corner of America. We found our foothold in small to medium sized businesses, and have quickly been pulled up-market to some of the largest enterprises in the country, like Siemens and Carrier. We have shipped an impressive amount of product with a lean team, but now we have to scale to meet the demands of our customer base which is growing in both size and sophistication.

That is why we need you.

The Product

Our flagship product, Atlas, is a “consumer grade enterprise product.” Think Apple experience with Oracle utility. Atlas supercharges our users’ work by providing them with information on virtually every commercial property in the country. There is literally no other data source like this available anywhere. All that data is interesting, but it isn’t powerful unless you have the ability to work with it, which is why we are building a full suite of specialized software tools on top of it.