At Clipboard Health (YC W17) we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote team that is humble and hardworking. We think this is the best way to improve a ton of lives. Nurses will have better schedules and shorter commutes, and patients will receive better care.
About the Role: Clipboard Health is looking for a data-driven and creative individual to join the team as a Customer Strategy & Experience Leader. In this role, you will be responsible for a specialized team of support agents and leads who are working to create wonderful experiences for our customers. You will manage the team leads and hold their teams accountable for hitting our specific KPIs and departmental goals, with the main focus always being ensuring that our healthcare professionals and facilities get the best support possible.