Head of Customer Success (Remote Europe) at Slite (W18)
Improving communication for remote and async teams.
Remote
Full-time
3+ years
About Slite

We want to make teams work more thoughtfully. We started by fixing the way they shared knowledge, and built the simplest possible tool making all knowledge accessible, by default, in teams.

We started mid-2016 and since then we launched and released hundreds of iterations, have been backed by outstanding partners like Y Combinator, Index or Spark, and most importantly improved the way thousands of teams work everyday.

We work remotely, perpetually challenge how we collaborate and we put great care and passion in what we do.

We’re looking for the brightest folks to join us: you who deeply care about what you do, how you work, thrive for simplicity, love Slite's mission and care about good design.

‍If that resonates and you think you can bring us as much as we can bring you, we're excited to hear from you!

About the role

What's my mission?

We're looking for an outstanding person to build the Customer Success team and help our customers to make the most out of Slite and spread the adoption across every teams.

This role starts as an Individual Contributor, the time for you to experiment and build the strategy so you can then build and hire the customer success team.

  • Onboard & educate new customers to ensure great retention.
  • Surface opportunities across customers for revenue expansion.
  • Maintain a low level of churn.
  • Run experiments & drive Customer Success where it can have the most impact.
  • Build the best customer lifecycle and touch points for our customer segmentation
  • Adopt a consultative approach and become an expert of thoughtful work practices to inspire our customers & get them ready for the future of work.
  • Constantly learn about what could help us bring more value to our users and synthesise these learnings for the rest of the team.

Eventually as one of the early member of Slite, you'll be be able to shape the future of it. We share as much ownership on the way we work and on the product itself as we can as we're convinced our success is 99% due to our team.

A few words on our Customer Success today

Everyone in our team (including Sales) is Customer Success driven. We have a freemium model and as a sales person, the best way to sell is to help them get the value.

We've been working hard on building a top-notch product, we attracted and retained our first Enterprise customers over the last year. It's time to level up our customer success game and make it a growth driver. You'll be the fire hire in this area so people with an entrepreneurial mindset would be the ones who thrive the best in this role ;)

Who will I be working with?

What do I need?

  • +5 years experience of building relationships and simultaneously expanding a high volume of accounts for a wide range of customers, ideally with a SaaS product.
  • +3 years experience hiring and managing a team.
  • An ambitious self-starter with a real entrepreneurial mindset who’s eager to help building our business from scratch.
  • An experimentation & analytical mindset to develop learnings and elaborate suggestions to improve our business.
  • Consultative approach; ability to educate & challenge customers on their work practice.
  • Outstanding customer empathy & ability to listen.
  • Passion for productivity tools.
  • High attention to detail with excellent written and verbal communication.
  • You are based in -5 UTC / UTC+2

Goodies

  • 🤩 Competitive salary and equity
  • 🏝 35 days PTO + Public Holidays
  • 📚 Buy any book policy
  • 🖥️ Remote setup: co-working or at-home setup, your pick. Slite covers your expenses.
  • 🌈 We go on team Off-Slites every 4 months.
  • 💻 Macbook: a new laptop for a new job

Diversity of talents, opinions and backgrounds does matter to us. We are actively working at diversifying our team, that’s one of the reason we chose to be remote and create a writing tool that is used in diverse locations and by a lot of different users. If you don’t match the people on the team picture, please do not hesitate to apply or contact us!

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