Customer Care & Operations Lead at Anja Health (W22)
The First Stem Cell Safe
Los Angeles / Remote
Full-time
1+ years
About Anja Health

Helping pregnant parents capture stem cells from umbilical cords in case their kids ever need a stem cell treatment

About the role

Anja Health is seeking someone organized, compassionate, and strategic to join our team. You will be responsible for all client-facing work and processes at Anja Health, with a focus on operational efficiency. The ideal candidate will have strong communication and analytical skills, will feel comfortable working cross-functionally and approaching problems in a a strategic, problem-solving way. Anja Health is based in LA, but this role is remote-friendly.

Primary responsibilities:

  • Identify opportunities to increase productivity and improve operational efficiency
  • Bring strategic thinking as a stem cell educator to all product-related questions from clients
  • Identify, diagnose and resolve performance issues, define actionable and innovative improvement levers
  • Communicate effectively with clients and partners at all levels, following up when necessary and managing logistics carefully
  • Cultivate relationships with cross-functional teams
  • Oversee product fulfillment and operations

Required Qualifications:

  • Deeply analytical: an understanding of how various frameworks can provide structure to complex questions
  • Excellent communication skills: ability to facilitate communication across multiple stakeholders, clients, and more and foster alignment on ambiguous problems
  • Highly productive: ability to be highly productive with little oversight day-to-day. This role is intended for somebody who will take meaningful responsibility and initiative
Technology

Most frequently using (in this order): -Zapier/a lot of no code tools -Python -React

Interest in women's health tech required.

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