Learning & Development Partner at Wave (W12)
Mobile money app for Africa
Remote
Full-time
3+ years
About Wave

Build the future of money, Africa-first.

Join our global team bringing modern, affordable banking services to those who need them the most.

Our mission

We're making Africa the first cashless continent.

In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we're enabling over 700k payments every day, and growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in :)

About the role

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....

How you'll help us achieve it

In 2021 alone Wave’s recruiting team of about 20 people hired over 1,000 employees to ensure our success as a company. With an increasingly competitive global talent market, we have formed Wave’s first-ever Talent Operations team to help shape our overall talent acquisition strategy. The Talent Operations team identifies, evaluates, and implements processes, systems, and tools to improve recruiting efficiency. We are looking for a training specialist to ensure all Wave recruiters have the best possible training to perform at a globally competitive level. Ideally, you are an experienced, resourceful and analytical talent acquisition professional with a strong desire to help others succeed and a commitment to thinking from first principles. You could also be a learning and development specialist with a desire to build a world-class training program for a specialized audience of recruiters and with a focus on knowledge of the most innovative recruiting tools and relevant skills to optimize our hiring practices. Reporting to the Talent Lead, you will design and lead recruiter training to improve operational efficiency, train on new recruitment processes and trends, and develop strong relationships with key stakeholders.

In this role, you’ll:

  • Be a strong contributor on the Talent Operations team and partner with other teammates to review data and processes to identify learning gaps.
  • Design appropriate training programs including successful onboarding of all new recruiters, ongoing training and coaching needs including but not limited to our recruitment technology stack: Greenhouse, LinkedIn, Metaview, TalentWall; recruiter competencies: behavioural interviews, sourcing, communicating effectively, managing stakeholders and any other training needs that may arise.
  • Work with recruiting team managers to monitor new starter 90-day learning plans ensuring performance progress is being made and any early gaps in knowledge are quickly identified and addressed.
  • Be a critical partner for Wave’s broader People and Culture team acting as a brand ambassador to help roll out any new cross-functional training initiatives and programs.
  • Evaluate the success of recruitment training programs by creating post-training surveys, performing systems and tools spot checks and meeting regularly with relevant stakeholders.

Key details

  • Remote position and can work remotely from anywhere (between UTC -8 and +4) with reliable internet access in the US, Canada, United Kingdom, Belgium, Poland, Spain, Senegal, Cote d’Ivoire, Mali, Uganda, Kenya, or Ghana.
  • Our salaries are competitive and are calculated using a transparent formula.
  • Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)6 months fully paid parental leave and subsidized fertility assistance.
  • Unlimited vacation with a 20-day minimum requirement.
  • $10,000 annual charitable donation matching.

Requirements

  • Thorough understanding of end to end recruitment process methodology, experience leading recruiting in a rapidly scaling organization with a commitment to training and developing others OR,
  • Learning and development experience in a rapidly scaling organization with a desire to build a world-class recruitment training program - you’ll forgo breadth of content for creating specialized content for an engaged and curious team of recruiters.
  • Strong learning design and delivery skills - adopts a first principles approach to thinking and learning.
  • Possess an analytical mindset able to utilize data to derive insights necessary to drive a successful training program.
  • Ability to work with a cross-functional team to deliver a superior experience to your learners.
  • Fluent in English, French is a bonus.
  • Strong written and verbal/presentation skills.

You might be a good fit if you

  • Are excessively detail-oriented and seek to achieve excellence in everything you do.
  • Are a self-starter and proactive about achieving ambitious targets.
  • Enjoy organizing large events - you'll be the point of contact to both suppliers and the team.
  • Love owning projects - you're autonomous yet know when to escalate problems.
  • Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
  • Willing to go the distance to get something done.
  • Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
  • Adjust quickly to changing priorities and conditions

Our team

  • We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali, Benin and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
  • We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
  • We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa.

How to apply

Click the link below to access the application page. Upload a resume plus a cover letter (if required), both written in English, describing your interest in Wave and the role. We review applications on a rolling basis.

Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Technology

We use boring technology for the most part: Postgres + Python on the backend. Native apps on the frontend. The hardest parts are connectivity and robustness in the face of bad networks and crappy devices.

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