Senior Implementation Manager (Europe - Multi-lingual) at Fountain (S15)
Talent acquisition platform for hiring hourly workers
United Kingdom / Remote
Full-time
3+ years
About Fountain

Fountain is enterprise software that accelerates global high volume hiring. Our customers hire millions of hourly workers annually in 78 countries. Job seekers often struggle to get connected with companies seeking hourly workers due to inefficiencies in their hiring processes, and Fountain makes it easier for them to get offers for work quickly. Getting hired fast eases some of the financial instability millions of families face.

Fountain is a Remote-first company that embraces a work from anywhere policy and offers flexibility on location, so our employees feel free to enjoy the world. Fountain is widely trusted by leading organizations, including Chipotle, StitchFix, GoPuff and Just Eat Takeaway.

We just 4.5Xed in valuation in our Series C, which was led by Softbank and B Capital. We plan on keeping this hyper-growth going this year! Come join us on this rocket ship!

https://jobs.lever.co/fountain

About the role

Fountain is enterprise software that accelerates global high volume hiring. Our customers hire millions of hourly workers annually in 78 countries.  Job seekers often struggle to get connected with companies seeking hourly workers due to inefficiencies in their hiring processes, and Fountain makes it easier for them to get offers for work quickly.  Getting hired fast eases some of the financial instability millions of families face.

Fountain is a Remote-first company that embraces a work from anywhere policy and offers flexibility on location, so our employees feel free to enjoy the world. Fountain is widely trusted by leading organizations, including Chipotle, StitchFix, GoPuff and Just Eat Takeaway.

We just 4.5X in valuation in our Series C, backed by Softbank and Capital B.  We plan on keeping this hyper-growth going this year! Come join us on this rocket ship!

As an Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for large Fortune 1000 / Enterprise accounts. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery including system configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs.  The ability to speak either German, French or Spanish as well as fluent English is preferred.

To be successful as an Implementation Manager, you should have comprehensive project management knowledge, be highly organized, thrive in and be effective in ambiguous environments, be able to easily communicate technical concepts to non-technical people, manage integrations from connecting to scoping out future development, and be able to work collaboratively across organizations.

What you will be doing:

  • Partners with sales to define project scope and ensure a seamless customer experience
  • Own customer relationship through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy
  • Handles implementations of varying scales (medium to large scale)
  • Carries out implementation projects from beginning to end stages for high profile Enterprise and Strategic customers
  • Leverages Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert
  • Completes virtual consultations and optimization strategies, supports roll-outs
  • Performs complex data migrations, and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)
  • Understands the fundamentals, processes, and terminology of corporate and high volume recruiting environments, as well as basic conceptual understanding of ATS, CRM, and HRIS platforms

What you will bring:

  • The ability to speak either German, French or Spanish as well as fluent English is  required
  • High level understanding of Talent Acquisition space including CRM and onboarding concepts
  • At least 5 years experience in a similar role; e.g., implementation, project management, professional services, consulting, etc
  • Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes 
  • Bachelor's Degree or equivalent work experience 
  • Proficiency with Google Suite, JIRA, and Zapier
  • Ability to manage time and work effectively within a fast paced, changing environment that is going through high growth
  • Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements
  • Advanced understanding of and ability to explain system-to-system integrations
  • Demonstrated ability to influence cross-functional partners and upper management to impact decision-making 
  • Ability to travel a few times a year (post-COVID)

Nice to have:

  • HR Tech Experience a big benefit especially with an ATS, CRM, or HRIS
  • PMP/Agile/SHRM

Amazing Perks & Benefits we provide for our employees include (but are not limited to):

Flexible PTO & Work Hours

"Work from Anywhere" Policy

Private medical insurance plan

Wellness/Gym Reimbursement

Phone Stipend

Remote IT/Home Office Stipend

Learning and Development Reimbursements

Fun, interactive and inclusive team-building events, off-sites, and happy hours

Pension Plan

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose? 

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

*Fountain is proud to be an Equal Opportunity Employer—M/F/D/V*

Technology

Tech Stack: We use Ruby on Rails on the backend and React on the frontend.

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