Solution Consultant at Memora Health (W18)
Digitize and Automate Complex Care Workflows
Remote
Full-time
About Memora Health

Memora Health helps healthcare organizations digitize and automate complex care workflows, making them simple for patients and clinicians to navigate. Memora ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EMR. Memora's platform reduces care team notifications by nearly 40%, has a >70 average NPS, and has improved clinical outcomes across various populations.

About the role

Memora Health has worked with over 50 healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Solution Consultant. In this role, you will be tasked with helping to grow Memora’s presence across all types of Healthcare organizations. You will play a key role in determining the overall strategic, operational and technical scope of new business opportunities with customers and prospects.  Part business analyst, part technologist, part sales person, the Solution Consultant Engineer closely with sales and implementation teams to understand strategic business issues and then craft and communicate solution strategies. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare.

 

Primary Responsibilities:

  • Working closely with Memora’s Sales and Client Success teams, along with prospective customers to understand strategic business issues and identify and communicate how Memora’s platform helps addresses these issues

  • Serving as the subject matter expert of Memora’s patient engagement platform across both internal and customer stakeholders

  • Assist in the preparation of scoping documents pertaining to technical needs

  • Architects an appropriate technical solution to meet the key customer business requirements based on established best practices, business objectives and customer pain points

  • Liaison between sales and the product management team to help shape future development and produce creative, product-based solutions to customer challenges

Qualifications (Required):

  • Minimum of 5-7 years experience in a customer facing role

  • Minimum of 3-5 years SaaS experience

  • Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management

  • Experience contributing to proposals, scoping documents, business cases

  • Demonstrated interest in technology, including comfort with technical concepts and ability to become a subject matter expert with new technology application

Qualifications (Bonus):

  • Experience with Healthcare organizations (Health Systems preferred)

 

What You Get:

  • Improve the way care is delivered for thousands of patients by shaping how healthcare organizations approach patient outreach and engagement

  • Work at a high-growth, venture-backed health tech company

  • Build and scale Memora alongside a world-class team

  • Competitive salary and equity compensation

  • Benefits including medical, dental, and vision coverage, and a 401(k) plan

  • Fully paid parental leave

  • Unlimited PTO and 10 paid company holidays

  • Remote-friendly workforce with bi-annual retreats

 

About Memora:

Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves clinical outcomes across various populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by Andreessen Horowitz, Transformation Capital, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.

Technology

N/A

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