Benepass (YC W20) helps companies take care of their people; employees get a single card for all of their benefits, paired with a friendly and intuitive mobile app. Our product makes it easy for employees to save on essentials (like child- and healthcare) and to enjoy their company’s perks (think work from home setups, fitness memberships, and free lunch) especially in a remote-first world. We also automate away tons of manual work that companies usually have to do to manage benefits.
Our investors include Gradient Ventures, Y Combinator, and awesome angels like Aaron Levie of Box.
Benepass is using modern software, automation, and a great UX to transform the $30+ billion benefits industry. We’re displacing incumbents running on manual processes and legacy technology, like fax, checks in the mail, and artisanal CSVs.
To do that at scale, we need to solve hard technical problems involving payments, security, integrations, NLP, nightmarishly complex and ever changing rules, automation, and a whole lot more. We also have to deliver an incredible user experience through our web and mobile apps.
We know we’re on to something here: In the past year, we’ve grown to cover thousands of lives and signed big customers who are household names. We've found product-market fit and we’re growing at breakneck speed.
In my opinion, one of the biggest reasons to work here is the team you’ll be joining. I love that I get to work with a team who are not only smart and super capable, but are also really friendly and genuinely care about each other.
Background-wise, we run the gamut, from Wall Street to Google & Facebook to barbershops and professional sports.
(Also, nerd sniping each other is the company sport. Frequent topics include robotics, AI, synthetic biology, dev tools, rockets, WSB, cryptography, and our pets.)
Who We Are
Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility.
Benepass supports thousands of global employees in 30 countries and counting. We’re backed by leading VCs including Gradient (Google’s AI venture fund) and Y Combinator, and amazing angels like Aaron Levie (Box) and Jake Schwartz (General Assembly).
Today, Benepass is in a period of hypergrowth. We’re looking for leaders to help us scale and bring our vision of flexible, employee-directed benefits to millions of people around the world.
Our Value Proposition
We help companies and people teams as they transition to modern, employee-directed benefits.
We support employees with a modern, flexible way to use benefits in the areas that matter most.
As the third person on Benepass's growing Customer Success team, reporting to our Head of Strategy and Operations, the Customer Success Manager will play a critical role in managing some of our most important accounts, while helping to build systems and process that enable the Success function to scale.
As Benepass moves into a period of hypergrowth and scaling, this role is critical to ensuring the long-term success of our customers and building a strong foundation to sustain our growth rate for years to come. You will help create and define a world class Success function that generates best in class customer growth and retention through deep, consultative relationships supported by thoughtful and scalable systems, processes, and products.
The ideal Customer Success Manager will bring a relentless focus on our customers, entrepreneurial leadership in a highly ambiguous startup environment, and the ability to help design and implement systems and processes for scale.
We consider candidates holistically; the qualifications below are not hard and fast rules. If you’re interested in the role, apply!