Customer Success Manager at Benepass (W20)
An employee benefits card for modern companies
Remote
Full-time
1+ years
About Benepass

Benepass (YC W20) helps companies take care of their people; employees get a single card for all of their benefits, paired with a friendly and intuitive mobile app. Our product makes it easy for employees to save on essentials (like child- and healthcare) and to enjoy their company’s perks (think work from home setups, fitness memberships, and free lunch) especially in a remote-first world. We also automate away tons of manual work that companies usually have to do to manage benefits.

Our investors include Gradient Ventures, Y Combinator, and awesome angels like Aaron Levie of Box.

HUGE OPPORTUNITY + HARD PROBLEMS

Benepass is using modern software, automation, and a great UX to transform the $30+ billion benefits industry. We’re displacing incumbents running on manual processes and legacy technology, like fax, checks in the mail, and artisanal CSVs.

To do that at scale, we need to solve hard technical problems involving payments, security, integrations, NLP, nightmarishly complex and ever changing rules, automation, and a whole lot more. We also have to deliver an incredible user experience through our web and mobile apps.

We know we’re on to something here: In the past year, we’ve grown to cover thousands of lives and signed big customers who are household names. We've found product-market fit and we’re growing at breakneck speed.

AWESOME TEAM

In my opinion, one of the biggest reasons to work here is the team you’ll be joining. I love that I get to work with a team who are not only smart and super capable, but are also really friendly and genuinely care about each other.

Background-wise, we run the gamut, from Wall Street to Google & Facebook to barbershops and professional sports.

(Also, nerd sniping each other is the company sport. Frequent topics include robotics, AI, synthetic biology, dev tools, rockets, WSB, cryptography, and our pets.)

About the role

Benepass

Who We Are

Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility.

Benepass supports thousands of global employees in 30 countries and counting. We’re backed by leading VCs including Gradient (Google’s AI venture fund) and Y Combinator, and amazing angels like Aaron Levie (Box) and Jake Schwartz (General Assembly).

Today, Benepass is in a period of hypergrowth. We’re looking for leaders to help us scale and bring our vision of flexible, employee-directed benefits to millions of people around the world.

Our Value Proposition

We help companies and people teams as they transition to modern, employee-directed benefits.

  • Before Benepass (BB). Before Benepass, people teams had to pick and choose vendors within benefit categories, negotiate individual deals, and manage an ever expanding portfolio of vendors. 
  • Hello, World. With Benepass, people teams no longer have to choose individual vendors for their employees. By offering infinite vendor selection within defined categories, companies can meet the benefits needs of diverse, global workforces.

We support employees with a modern, flexible way to use benefits in the areas that matter most.

  • Freedom to Choose. With the swipe of our credit card or mobile wallet, employees spend their benefits in the areas that matter most to them and their families.

Customer Success Manager

As the third person on Benepass's growing Customer Success team, reporting to our Head of Strategy and Operations, the Customer Success Manager will play a critical role in managing some of our most important accounts, while helping to build systems and process that enable the Success function to scale.

As Benepass moves into a period of hypergrowth and scaling, this role is critical to ensuring the long-term success of our customers and building a strong foundation to sustain our growth rate for years to come. You will help create and define a world class Success function that generates best in class customer growth and retention through deep, consultative relationships supported by thoughtful and scalable systems, processes, and products.

The ideal Customer Success Manager will bring a relentless focus on our customers, entrepreneurial leadership in a highly ambiguous startup environment, and the ability to help design and implement systems and processes for scale.

Skills & Experience

We consider candidates holistically; the qualifications below are not hard and fast rules. If you’re interested in the role, apply!

  • 2 years in Success organizations with a record of achievement and increasing responsibility
  • Highly polished communicator comfortable with C-level executives; impeccable project management and organization
  • Familiarity with Success tools, systems, and processes. Strong opinions about how to set up systems and processes to build effective organizations, and the tooling needed to support these systems.
  • Prior startup experience a plus. Thrives in ambiguous environments.

What we offer

  • Competitive compensation for a seed stage startup
  • 95% coverage of medical, dental, and vision
  • Benepass benefits, including $500 WFH setup, $150/month cell phone + internet, $100/month Wellness
  • Work wherever you want (though we ask you to work in a US time zone)
  • Flexible PTO
  • Startup magic with a highly collaborative, effective group that's obsessed with serving our customers
Technology

Python, Django, Django Rest Framework, Javascript, React, React Native (plus a bit of Objective-C and Java when it’s called for), AWS, Docker

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