Lead Analyst, Tutoring & Marketplace at Cambly (W14)
On-demand access to English tutors over video chat.
San Francisco / Remote
Full-time
6+ years
About Cambly

Change the future of education at Cambly.

English learners can now access seemingly unlimited free content and software for learning vocabulary and grammar. As with any subject, it’s also important to complement that learning with practice to exercise those new skills. For language education, that means having actual conversations with real English speakers.

At Cambly our mission is to provide students with an easy and affordable way to practice and improve their English skills. The Cambly app gives English learners instant 1-on-1 access to friendly native speakers over video chat 24/7. Cambly students speak over 30 languages and live in over 130 countries. English isn’t just a hobby for Cambly students. It’s a critical skill that can change their lives.

We have a small team running a large and rapidly growing business in our SF HQ. We look forward to hearing from you!

About the role

The Tutoring team at Cambly is fundamental to the marketplace and core to how students and tutors experience Cambly. In this role you will lead forecasting and management of availability for the supply side of our marketplace, optimizing tutor supply to meet student demand and ensure a healthy marketplace. You will own strategy and implementation to effectively manage supply across a wide variety of initiatives (pricing, modeling, matching, onboarding, utilization, policy, etc).

The successful candidate is someone passionate about marketplace dynamics and has a strong data science/analytics background. The role is ideal for someone with deep forecasting and modeling experience who also understands business objectives, and someone who is a versatile thinker and comfortable with ambiguity.

This is an exciting opportunity to join a rapidly growing business in a newly created role to build an exceptional tutor experience within Cambly!

Some Challenges You'll Tackle

  • Model market signals (costs, elasticities, supply consumption, etc) that can be used across the Tutoring team to effectively manage supply
  • Build statistical, optimization, and machine learning models for application across tutor availability (including pricing, targeting, and experimentation)
  • Design pricing and other incentive programs to influence supply, aligning with the tutor lifecycle and experience
  • Build algorithms and provide insights into tutor mix and tutor preferences, to help diversify our supply and improve our demand-supply matching
  • Ensure our supply can adjust and react in real-time to changes in demand and balance the marketplace
  • Leverage data to build analytic frameworks to identify opportunities for growth and efficiency across tutoring
  • Establish metrics that measure the health of our marketplace and tutor experience
  • Partner and work cross functionally with finance, product, engineering, and marketing teams to develop standards and a shared vision for marketplace management

You Should Have

  • 6+ years of industry experience in an analytics or data science role
  • Deep foundational understanding of statistics and work experience in running models in production
  • Advanced knowledge in financial modeling
  • Expert knowledge of SQL and experience with programming languages (ie R or Python)
  • Strong oral and written communication skills, and ability to collaborate with and influence cross-functional partners
  • Ability to work collaboratively with people at all levels of the organization, juggle multiple priorities, and drive towards action
  • An innate curiosity and ability to seamlessly move from intricate details to big picture, proactively developing a point of view on problems or challenges as they surface
  • Nimble mindset - our business is growing and evolving quickly, you’ll need to too
  • Startup and/or two-sided marketplace experience is a plus

We are proud to be an Equal Employment Opportunity employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every background, identity, abilities, and mindset to join us on our mission to make high quality English education for all.

Technology

iOS, Android, Python, React JS

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