Staff Technical Writer at Fivetran (W13)
The global leader in modern data integration
Remote
Full-time
3+ years
About Fivetran

Our mission is to save engineers from building in-house data pipelines, by building one automated data pipeline that everyone can use. Every single company that uses SaaS tools to run their business will eventually need to analyze the data that sits in those tools. Fivetran unlocks this data with automated connectors that converts messy, chaotic APIs into normalized, standard schemas.

About the role

Staff Technical Writer, Engineering

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Fivetran is seeking a motivated candidate for a Staff Technical Writer on the Product Team for the Engineering department. You’ll collaborate with engineers, product managers, support engineers, and other technical writers. You join a friendly team of technical writers distributed among our international offices.

About the Role:

Your mission is to create great documentation, training materials, and blog posts that turbocharge the Fivetran engineering team.

You will own the creation, maintenance, and measurement of our internal engineering documentation and engineering blog posts. As the dedicated technical writer on our engineering team, you will write content targeted to engineers. You will edit and organize documentation and blog posts drafted by our engineers and coach them to improve their writing skills.

While you will be the sole engineering technical writer, you will not be the only technical writer. You will be embedded in the engineering team and will also join the technical writing team. We are a small, collegial team distributed among our global offices who, thus far, have focused on user-facing documentation.

What You’ll Do:

Organize, edit, and maintain our process documentation to help our engineering teams perform and execute well Maintain internal documentation about our services and features so that we can provide rock-solid infrastructure Develop a tight feedback loop with the engineering team so that engineers consistently work with you to update documentation after making changes that alter data flow, class structure, or interfaces Inventory our internal engineering documentation and propose a plan to improve its structure Work with our enablement team to create training materials for our engineers to accelerate their onboarding and grow their skills Collaborate on blog posts that help us inspire and recruit outside engineers by educating them about Fivetran’s technology

Skills We’re Looking For:

Ability to write clear and concise technical documentation Strong technical editing skills Great English business writing skills Ability to organize complex documentation sets Experience writing for a developer audience An obsession about getting the details correct Ability to take initiative and be proactive in identifying problems and opportunities Can-do attitude Great collaboration skills Experience working with globally-distributed teams Nice-to-haves (optional):

Great diagramming skills Experience working in an Agile environment Experience with SaaS companies Perks and Benefits: 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day! Option of Health Savings Account (HSA) or Flexible Savings Account (FSA) Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off 401k match program Eligible donation match program Monthly cell phone stipend Work-from-home equipment reimbursement for your home office setup! Professional development and training opportunities Company virtual happy hours and fun team building activities Pet Insurance -- and yes, you can bring your well-behaved fur babies to work Commuter benefits to help with transit and parking costs We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

Technology

We've built a huge product with a small team by dividing our platform into simple, independent pieces and building our software in a disciplined, pragmatic way. We use Java, Google Cloud Platform, PostgreSQL, and React.

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