ZeroCater (W11)
ZeroCater is the #1 way companies provide family-style meals for their employees.

Senior Product Manager

San Francisco, CA
Full-time
6+ years
About ZeroCater

ZeroCater is where food meets tech! We curate food that people love using our technology and vendor platform. To put simply, we are Netflix for B2B food services. We believe food is one of the easiest, and most effective, ways to build culture in an office. We make it easy for companies to feed their employees delicious meals and are building technology to revolutionize the way employees eat. Our proprietary FoodIQ® technology learns employees’ unique tastes and preferences to curate menus they will love. We successfully launched our core product into 6 markets nationwide and recently launched Cloud Cafe, a personalized digital cafeteria that offers companies unmatched flexibility and enables employees to choose their own daily meals from hundreds of top-rated caterers and restaurants. ZeroCater is changing a $100 billion industry and continues to innovate to best serve today’s dynamic workplace.

The key to our success is FoodIQTM: our Proprietary Food Recommendation Engine that uses intelligence to curate a meal and snack program for your team based on your employees’ tastes and preferences. This first-of-its-kind technology is revolutionizing the way companies eat:

Check out this 1 pager: https://drive.google.com/file/d/1UIMNIkdpgPYazqT3orJFkGe7t6Hpsuo0/view.

Here is a short video on FoodIQ: https://www.youtube.com/watch?v=mln2R1opDn0&feature=youtu.be

Check out our newest product offering, Cloud Cafe, in this brief video: https://youtu.be/6BeSCj0bmzU

In 2020, we launched our newest product offering, Cloud Cafe, which is a digital cafeteria where employees can select the meal they want for the days that they plan to be in the office. It offers unmatched flexibility with thousands of delicious meal options from our top-rated culinary partners.

About the role

At ZeroCater, we believe food is one of the easiest, and most effective, ways to build culture in an office. We make it easy for companies to feed their employees delicious meals and are building technology to revolutionize the way employees eat. Our proprietary FoodIQ® technology learns employees’ unique tastes and preferences to curate menus they will love. We successfully launched our core product into 6 markets nationwide and recently launched Cloud Cafe, a personalized digital cafeteria that offers companies unmatched flexibility and enables employees to choose their own daily meals from hundreds of top-rated caterers and restaurants. ZeroCater is changing a $100 billion industry and continues to innovate to best serve today’s dynamic workplace.

As Senior Product Manager, you will build B2B and B2B2C products that touch our users across thousands of companies nationwide. You will own a portfolio of customer-facing products and the technology that drives our Catering Marketplace. You will work closely with engineering, design, marketing, and operations teams to build features that delight our customers. You will be identifying and solving wide-ranging customer problems with technology, building the tools used by our culinary partners and meal curation teams, and generally doing whatever is needed to ship great products.

The ideal candidate possesses raw intellectual horsepower, is meticulously organized and process-focused, and is fanatical about customer experience. Extensive experience working with engineering teams, writing detailed product roadmaps, and being able to tell war stories of the multiple products you’ve shipped over your career will heavily contribute to your success in this role.

What you will do: ~ Own and develop the strategy for your portfolio of products to deliver a 10x better experience to our customers using data and analytics ~ Develop a deep understanding of our customers, culinary partners, and marketplace ~ Define the product vision and strategy for the internal tools and customer-facing features we build ~ Write comprehensive Product Roadmaps and adhere to project timelines with clearly defined KPI driven success metrics ~ Oversee the development, delivery, and deployment of features across web and mobile

Qualifications for Success: ~ 6+ years of Product Management experience with B2B or B2B2C app development experience; CS Degree or equivalent professional experience preferred ~ Experience building marketplace platforms a major plus ~ Proven track record of owning and shipping significant features and products ~ Excellent communication skills, poise under pressure, and an Olympic work ethic ~ Data-driven mindset with the ability to instill data rigor into everything you touch

Feel free to apply direclty to our careers page: https://zerocater.com/about/careers/?gh_jid=3578581

We are an equal opportunity employer and value diversity at ZeroCater. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technology

We use Python, Django, Javascript, Node.js, CSS, HTML, Heroku, PostgresSQL, Redis, RabbitMQ, REACT.

OUR TOP CHALLENGES:

WE NEED TO BE BETTER THAN NETFLIX AT MATCHING PREFERENCES AND MAKING RECOMMENDATIONS -Food is a very complex product - no two dishes are the same (e.g. the exact same dish from two vendors can be quite different) and no two people have the same food preferences -Getting this right has an immediate impact on employee morale and productivity

WE NEED TO BE BETTER THAN UBER EATS AT FOOD DELIVERY EXECUTION -Our clients expect their meals to be delivered within a 15-minute window -Any delay/error can throw schedules of hundreds of very busy people off -Achieving high precision in delivery execution at scale is very difficult to get right and very tough to replicate for competitors once you get it right

We are positioned to be able to achieve these goals because:

-We have 9+ years of leadership experience as a disruptive FoodTech player in the B2B Catering market -We are one of the largest FoodTech players that have a leading Catering and Snacks offering - this gives us the unique ability to gain a 360-degree view of our client's food preferences -We have expertise in what it takes to curate great meals and snacks subscriptions which we can use to build our technology

Our Director of Engineering PD Wanjari: https://www.linkedin.com/in/pwanjari/

Meet PD Blog: https://zerocater.com/blog/2019/12/13/meet-your-manager-pd-wanjari-director-of-engineering/

Want to learn more about our culture and values? Check out this video! https://app.frame.io/presentations/bc038aa6-3435-4631-a0ef-70e8acf2c839

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