Customer/Patient Experience Coordinator - Full Time Contract/Remote
Circle Medical is a rapidly growing full-stack primary care practice that builds technology to make quality, delightful primary care accessible at scale.
Circle Medical is a Y Combinator and Real Ventures-backed startup affiliated with UCSF, one of the top 10 US hospitals according to US News and World Report. We are reimagining primary care from the ground up, combining technology and artificial intelligence with some of the nation's best physicians to deliver a better experience that scales faster and more efficiently than ever before.
We are seeking a full-time care coordinator to support our physicians and help our US-based patients navigate the complex healthcare system, as well as contribute to the growth of our company and product.
This role is contracted engagement and will be a work-from-home role through
•Serve as a primary touchpoint for patient communication across multiple channels: chat, email and phone
•Advocate for patients and coordinate their care with external organizations such as insurance companies, pharmacies, and specialists
•Think creatively to solve problems standing in the way of patient experience, care, or outcomes
•Assist with billing and other insurance issues
• English fluency; Excellent verbal and written skills, including grammar, spelling, and punctuation
•Ability and eagerness to adapt to a fast-paced environment and learn quickly
•A digital native comfortable with technology and development
•A passion for excellent customer service and problem-solving
Nice to Have
•Prior experience in a venture-backed healthcare or startup/technology setting
•Prior experience in a hospitality/retail or customer service setting
•Ambition to have a long term career in healthcare
•Experience living in the US or using the US healthcare system
Hours: 12:00 pm-9:00 pm PST during the weekday shifts with weekend days shifts from 9 am-5 pm PST. We're currently offering 2 schedules: Tuesday - Saturday OR Sunday - Thursday. Compensation is based on experience. For US-based agents, compensation will range from $20-24 USD/ per hour.
English as a native language
Laptop/Desktop computer, Mac products ideal; if not Mac then PC running at least WindowsPro 10 is required
We are building software tools for both patients and doctors. Our stack includes:
- Machine learning