Implementation Manager at Haven (W20)
Homeownership reimagined for the 21st century.
3+ years
About Haven

Haven is re-imagining the $11 trillion U.S. mortgage industry, with a focus on engaging the 53 million homeowners with a mortgage. The incumbent technologies used by mortgage lenders and servicers are decades old, and the borrowers who are served by them increasingly demand modern digital experiences and frictionless financial products throughout the home journey. Haven’s mission is to deliver them at a transformational scale, and to improve lives in one of the world’s largest asset classes.

The company is well capitalized and backed by top fintech and mortgage venture funds and led by seasoned veterans of tech startups and financial marketplaces.

About the role

Implementation at Haven

As the first delivery & implementation hire at Haven, you will play an instrumental role in all aspects of our growth and scale. Reporting to our Head of Customer Success, and working closely with our entire team, you will provide leadership, structure, and execution across a range of initiatives while shaping the delivery practice. The role is remote in the US.

Responsibilities & Requirements

  • Manage the day to day of our delivery function for future releases and implementation projects
  • Build and scale multiple implementation projects at once; building project plans, tracking deliverables and action items, and overseeing client requests and communications
  • Work cross-functionally with engineering, product, and design, as well as external stakeholders, to ensure timely delivery of project deliverables
  • Play a key role in growing accounts and ensuring customer success for future and current clients

Ideal Background

  • 5-7 years of work experience in implementation, delivery, technology consulting, and/or high-growth startups
  • Strong project management skills with a desire to bring structure to undefined processes
  • Excellent understanding of technical implementations, terminology, and process; you can identify gaps and communicate them effectively with all stakeholders
  • Loves building from the ground up vs. just optimizing long-existing processes
  • Ceaselessly resourceful, with the ability to find creative solutions without a playbook
  • Extremely comfortable with ambiguity
  • Good at context switching: you can easily transition between the big picture and tactical execution
  • Natural leader who excels at building relationships with many different types of people
  • MBA (or equivalent) preferred but not required

What you can expect

We’re a remote-friendly distributed team that believes in order to succeed we must be greater than the sum of our parts by valuing partnership, creativity, diversity, and growth for each other and the people we serve.


Figma, TypeScript, React, Webpack, Python, and much more!

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