Ditto (W20)
Manage the words across your team’s product from design to production.

Customer Success Lead

$60k - $100k β€’ 0.50% - 1.00%

San Francisco / Remote
Full-time
Any (new grads ok)
About Ditto

Ditto allows teams to manage their copy from design to production with a single source of truth.

Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We experienced this problem first-hand while working as engineers at Google, Facebook, Twitter, Asana, and Instagram.

We're growing fast, so what you build has the chance to materially impact the workflows of product and design teams. If you're interested, apply on Bookface, or send a bit about you + your resume to [email protected].

About the role

About Us:

Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. ‍ Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.

We're backed by incredible investors like Y Combinator, Greycroft, Soma Capital, and founders/top operators from Doordash, Kabam, IFTTT, and Pinterest. We're a fast-moving team, and this role is an opportunity to join an early-stage startup as one of the first employees and directly impact how teams build product.

πŸ“ Location:

San Francisco / Remote πŸŒ‰

πŸ’° Compensation:

$50-90K, founding team equity

⚑️ As our first growth hire, you'll:

  • build and maintain customer relationships
  • provide support for new users and enterprise trials
  • work directly with founders on roadmap and strategy
  • collaborate with design, product, and engineering to improve customer experience
  • identify areas of growth and develop creative solutions to address them
  • build and maintain process for customer success and operations

🀝 We're looking for people that are:

  • empathetic & clear communicators
  • organized and detailed-oriented in your work
  • self-motivated and able to create process/solutions from ambiguity
  • experience in a customer-facing role
  • familiarity or working experience with developer tools or design tools ‍

Technology

As one of our first engineers, you'll:

  • architect, build, and own new product features from start to finish
  • work directly with founders on roadmap and strategy
  • shape direction through communicating with customers and gathering user feedback
  • help us grow the team by interviewing and onboarding future engineers

We're looking for people who are:

  • empathetic & clear communicators
  • 3+ years software engineering experience
  • willing to quickly learn new frameworks/technologies and execute independently
  • familiar with React, TypeScript, NodeJS, and/or MongoDB
  • bonus: interested in the future of devtools + design tools

We're growing fast, and what you build has the chance to materially impact the workflows of product and design teams. If you're interested, send a bit about you + your resume to [email protected].

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