Associate Support Engineer - New York at Retool (W17)
Build internal tools fast.
Remote
Full-time
About Retool

Retool's a fast way of building internal tools (to manage deliveries, for customer support, etc.). We just hit profitability, have raised money from some great investors, including John + Patrick Collison (Stripe), Elad Gil (Color), Nat Friedman (Github), Greg Brockman (OpenAI), etc. We're looking to scale our engineering team from 15 people to around 25 this year.

Our thesis is that all internal tools have the same building blocks (tables, textinputs, dropdowns, etc.). So Retool gives you those building blocks, which you can combine and compose to make any sort of internal tool you might want. That's a lot faster than writing the same custom code, over and over again. Here's a 3 minute demo.

Our actual goal - though - is to build the future of programming. We think building boring, internal enterprise apps represents most of programming. And if you can make building these boring things a lot faster, you have a good shot at becoming what "comes after programming languages".

About the role

WHY WE'RE LOOKING FOR YOU

Our customer base is growing fast along with the features we are adding to support them. As a result we have more questions, feedback, and tickets coming in than ever before. As we continue to grow, we’re adding customer-facing Associate Support Engineers to triage technical issues and advocate for our users. In this role, you’ll be on the front lines empowering our users to build better internal tools quickly.

WHAT YOU'LL DO

As an Associate Support Engineer you’ll be the customer’s first point of contact as they encounter roadblocks. Because of the nature of the Retool product (variety of components, customer code, dozens of database and API integrations) you’ll constantly be encountering novel technical challenges.. You’ll work with customers to help explore how they can build their use case in Retool or escalate issues to other team members when needed.

Your primary responsibility will be to make sure our users get the help they need quickly to use Retool effectively. In addition to helping individual customers, you’ll shape the direction of the product by relaying customer feedback and surfacing feature requests from our customer base.

WHO YOU'LL WORK WITH

You’ll work with support engineers and software engineers to diagnose, troubleshoot, and solve customer problems. You will also partner with product to consult on new features and areas for improvement related to the issues you encounter. Support is a small team today, but rapidly expanding to match our customer growth. 

You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional-but-well-intentioned sarcasm. If this sounds like you, we’d love to hear from you!

THE SKILLSET YOU'LL BRING:

  • Foundational knowledge of Javascript and SQL
  • Knowledge of common data types and structures
  • Ability to teach and explain technical topics 
  • Related experience working directly with customers in a technical role
  • Excitement to support and influence a growing product with customer needs
  • Drive to explore new technical topics and talk about your findings
  • Bonus points for familiarity with any of our database or API integrations

Retool is a fast way of building internal tools through our low-code drag-and-drop platform. We were founded in 2017 and graduated from YC the same year. Our Series A was led by Sequoia and we're backed by Daniel Gross (whose company is right upstairs from us!), John and Patrick Collison of Stripe, and Elad Gil, among others.

Technology

Node, React, Typescript, Javascript, Docker, Kubernetes

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