Paperspace (W15)
Paperspace is a cloud platform for individuals and businesses.

Solutions Engineer

$125k - $155k0.15% - 0.15%

New York City / Remote
Full-time
3+ years
About Paperspace

Paperspace is a cloud computing company creating simple and scalable accelerated computing applications. Our goal is to allow individuals and professional teams to build applications with ease - from Machine Learning to 3D graphics.

Paperspace is backed by leading investors including Y Combinator, Initialized Capital, Battery Ventures, and Intel Capital.

Mission Our mission is to make cloud computing more accessible through radical simplicity, community-driven technical resources, and straightforward pricing.

-- To learn more about Paperspace, please visit https://www.paperspace.com/ or follow us on Twitter at: @hellopaperspace.

About the role

Skills: Python

About Paperspace

Paperspace is a cloud computing company creating simple and scalable accelerated computing applications. Our goal is to allow individuals and professional teams to build applications with ease -  from Machine Learning to 3D graphics.

Paperspace is backed by leading investors including Y Combinator, Initialized Capital, Battery Ventures, and Intel Capital.

Our Team 

Paperspace values technical excellence in an open and inclusive environment. The team is primarily based in NYC, but we have a strong remote/hybrid team. Communication is paramount and mutual respect is at the core of our collaborative work environment. We are also committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe creating a more diverse team directly impacts our ability to collaborate effectively, build a better community, and produce better products.

The Role:

We are looking for a Solutions Engineer with proven experience in the Enterprise SaaS space. You will partner with Paperspace’s Sales team as a technical resource while engaging with prospective customers. In this role, you will report to the Sales Lead and regularly collaborate with the Product, Customer Support, and Engineering Teams. You must exude a passion for strategically uncovering and understanding client needs and be an expert at articulating the value of our products and solutions to prospective customers. 

What you’ll be doing:

• Deliver high-level, detailed technical presentations and demonstrations tailored to customers’ requirements alongside the Head of Sales and/or Sales Development Representative

• Provide product support and assist prospects, customers, and partners with their technical issues

• Guide and own POV technical evaluations

• Architect and prototype solutions for customers

• Support and provide a great experience to users throughout their adoption process, troubleshooting, testing, and validating software issues with urgency

• As a technical first responder to prospective and enterprise customers, assist in the diagnosis of technical issues/bugs and work with our Support and Engineering teams to resolve more advanced issues when necessary

• Effectively communicate client needs to the Engineering Team for future product enhancements

What we’re looking for:

• 5+ years of experience in sales or solution engineering, system engineering, product management, or related field

• Ability to understand the workflow and tools used by data scientists and ML engineers

• Excellent communicator and presenter; able to win the confidence of a technical audience and simplify messaging

• Experience with data engineering, MLOps, and tools such as Docker and Kubernetes

• Experience with data pipeline tools

• Experience as an ML educator and/or building and executing customer training sessions, product demos, and/or workshops at a SaaS company

• Experience with cloud platforms (AWS, GCP, Azure)

• Experience with Linux

• A willingness to master things you may know nothing about

• Demonstrated ability to dig deep and understand (and address!) the question under the question -- what are they really asking but not saying?

• Experience working at a tech startup or another high-velocity company is a plus

Who you’ll be working with:

Reporting to Ben Lamson - Head of Sales

Ben has over 10 years of Sales Leadership experience and has also successfully founded and exited a technology startup. Prior to coming to Paperspace, he was the VP of Sales at a high-growth technology and professional services company that served both mid-market and enterprise. His job is to provide you with all of the resources you need to be successful while also removing any roadblocks that might be getting in your way. Ben values hard work, taking initiative, and above all else, integrity.

Benefits

• Multiple health care insurance options with premium plans in addition to vision and dental insurance plans

• 401(k) Plan with employer matching

• Commuter benefits with a contribution from the company

• Responsible Time Off Policy

• Generous and flexible parental leave

• Fitness & wellness benefit

• Remote friendly and hybrid office environment for New York team members

We are an equal opportunity employer that values and welcomes diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Technology

Some tools and languages we rely on:

  • Node.js / React / Redux
  • Python
  • Golang
  • Kubernetes
  • AWS/Azure/GCP
  • Docker
  • JSON
  • Kubernetes
  • Linux
  • Prometheus
  • Terraform

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