The Adobe Creative Suite for Life Sciences
Effective visuals and designs give scientists the tools to convey incredibly complex scientific concepts in an unambiguous, universally accessible way. At BioRender, our mission is to empower the world to learn and communicate science faster through visuals. We are passionate about democratizing science communication in order to accelerate scientific discovery.
As our first Head of Customer Success, you’ll refine our CS processes and implement systems and software to enable rapid scaling. You’ll also lead, manage, and grow a team of A-player CSMs to best in class results.
Our ideal fit
What you bring to the table
BioRender is a software tool that allows scientists to accelerate groundbreaking research across the life sciences by reducing the time it takes to visually communicate research from many hours to just minutes while drastically improving outputs. We aim to save scientists over 1 billion hours of wasted time per year so they can spend it performing life-changing medical research, teaching the scientists of tomorrow, and helping people understand the world around them.
An incredible group of investors back us, including Y Combinator, Refactor and some of the most successful life science entrepreneurs in the world. Our customers range from the world’s largest pharmaceutical and biotech companies to the most renowned universities and research institutions.
Our tight-knit group is bonded by its shared commitment to our core values of resourcefulness, curiosity, integrity, empathy and humility. By both individually and collectively embodying these values, we can create clean, powerful, elegant solutions that delight our customers.
We are committed to building a warm, inclusive, and diverse environment. We believe that people do their best work when they feel good, and every member of our team deserves to feel safe, empowered, and supported. To this end, we offer a comprehensive set of benefits, including:
Stock options in a hypergrowth startup - we're growing more than 100% year over year!
Health and dental benefits for you and your family from your first day, including an HSA and extended mental health benefits
Annual professional development budget and regular learning opportunities
3 Recharge Long Weekends per year, in addition to vacation days
Veterinary bill reimbursement program
Regular virtual team events to stay connected
Fast-paced, mission and values-driven environment with highly engaged coworkers
Ideally, you would work onsite at our office in Toronto; however, given the ongoing restrictions brought on by COVID-19, this is currently a remote position. We are open to considering continuing in a remote capacity once restrictions are lifted.
If your interest is piqued, please apply. We'd love to hear from you. Also, be sure to check out other listings on our Careers page.
BioRender is an equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.
About us: BioRender is a fast growing seed stage SaaS startup based in Toronto. We’re creating the standard visual language of biology and the suite of tools to communicate it. We’re a team of passionate engineers, science illustrators, designers and entrepreneurs and are backed by an incredible group of investors including Y Combinator. We nerd out on cool science stuff and solving big problems.
Problem we are solving: Each year, biomedical researchers waste over a billion hours trying to communicate their research by drawing complex biology figures using tools like PowerPoint. At BioRender, our mission is have every visual representation of biology made and communicated with our tools. We reduce the time it takes scientists to create visuals from hours to minutes while drastically improving the quality. BioRender is used around the world by over 500 institutions including Stanford, Harvard, Genentech and many more of the best research institutions in the world.
Onsite, remote considered for candidates with expertise in web-based collaboration / data visualization products.
Office location: downtown Toronto