Customer Success Associate at Paladin Cyber (S17)
Empowering every organization to be cyber resilient
Remote
Full-time
1+ years
About Paladin Cyber

Paladin helps organizations protect their teams, systems, and data from cybercriminals.

Whether an organization has a part-time IT person or an entire security team, Shield helps to reduce the risk of falling victim to ransomware and other cybercrime. We fortify the entry points cybercriminals use to gain access to your network and build a human firewall with a cyber-aware team.

Our easy-to-use security solution is powered by proprietary AI that identifies malicious emails & web traffic, monitors systems for vulnerabilities and indicators of compromise, and automates security training with employee-specific training modules.

We combine advanced protections with delightful user experiences to help fight cybercrime!

About the role

Becoming a Paladin

Driven by a customer's long-term success and owning each detail, you are an adaptable problem solver who is not afraid of the unknown. You seek to be a trusted advisor to help make clients' lives easier. You can straightforwardly communicate complex topics and translate those conversations back to more technical teams.

Collaborate with other Paladins to identify user experience opportunities. You are a team member who looks to connect, collaborate and not be satisfied with the status quo.

What you'll do

  • Help customers get onboard and answer their day-to-day questions
  • Assist in inbound and outbound communication
  • Ready to escalate issues and problems that may arise and coordinate its resolution to ensure customer satisfaction
  • Collaborate effectively with multiple teams across different regions and time zones
  • Identify areas to improve the product and collaborate with all teams
  • We also believe that it’s important to always be growing, so we look for process and product improvement projects

What we need

  • Customer-facing experience
  • Critical thinking and problem-solving skills
  • Autonomy
  • Fluent in English - strong written and verbal skills; other languages are a benefit
  • Comfortable with multi-tasking
  • Flexibility - We are a fast-paced company with lots of opportunities; we want someone who can grow with us!

What we'd love to see

  • 2+ years in a similar position
  • Technical and cybersecurity knowledge
  • Experience supporting a software product

About Us

Established in 2017, Paladin Cyber provides a platform of innovative and effective cyber risk solutions for insurance companies and the businesses they insure. Paladin’s AI-powered technology simplifies risk assessment and management. Businesses use Paladin Shield to effectively protect against a full range of modern cyber threats regardless of IT expertise. For more information, visit https://www.meetpaladin.com.

Technology

We use React + Redux on our web clients with Firebase auth + database for the majority of our user data. We also run a fleet of network proxy servers on Azure across the country.

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