Kalshi (W19)
Kalshi is an exchange where you can trade on the outcome of events.

Support Ninja

New York / Remote
Full-time
Any (new grads ok)
About Kalshi

Kalshi is a an exchange where people can trade on the outcome of events. Our vision is to allow people to capitalize on what they know and what they believe in by making predictions on the outcome of things they’re interested in.

About the role

What we're up to

Kalshi is the first regulated financial exchange that allows people to trade on the anticipated outcome of events, from "Will Brexit happen this year?" to "Will a Covid vaccine be discovered this fall?". We have developed a new asset class, event contracts, and are the first CFTC regulated exchange that allows trading on a broad category of events. Our vision is to allow people to capitalize on their opinions and hedge risks that relate to their every day lives.

We are looking for passionate and outlier members to join our team. We're on a long journey in uncharted territories and are looking for people excited to embark on this voyage towards building the future of the financial system.

Role Roadmap

As a Support Ninja, you will be a one of the early members of Kalshi's Operations and Support teams. An exchange is a highly complex machine that caters to a very diverse set of participants that includes retail customers, market makers, hedge funds, financial brokers, and with time, institutional traders. You will be on the front trench managing Kalshi's marketplace and its relationship with the various participants. We're scaling, which means your role will evolve and grow with the company; your initial attack threads include:

Managing Kalshi's relationship with its participants and providing them with a robust and reliable line of communication

Helping participants through issues they're facing and providing them with the support they need as they get onboarded into the exchange

Running user interviews to extract feedback and insights and working with the product, growth, and engineering teams to iterate on the product

Educating participants about the exchange and working with the product team to develop and manage our education hub, first-round experiences, and other instructional services

Delivering customer happiness!

The rest of what the role looks like is up to you - a big part of our approach is that you get to chart your path as we grow and evolve. There's a lot of green field to conquer, we trust that you'll make a lot of it your own :)

Our Culture

We are a group of people who work hard and get things done, and we're looking for more people like that! Meritocracy is at our core, and we value people who take ownership and figure (usually hard) things out - we don't care much about anything other than the product of your work. We think of Kalshi as a family bound together by our mission: we believe that this is the best (and most fun!) way to work. Kalshians are, by far, Kalshi's largest asset and we're obsessed with growing and investing in our people.

Technology

Go backend, React frontend, Python for our surveillance systems.

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