CoinTracker (W18)
Cryptocurrency Portfolio & Tax Manager

Product Support Specialist

Remote / Remote
Full-time
About CoinTracker

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 350,000 cryptocurrency holders with over $20 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of individuals and companies.

Some things we’re proud of:

💲 Over $20B in crypto assets are tracked on CoinTracker

📈 Profitable. Growing over 14X YoY.

🤝 Partnered with Coinbase, TurboTax, Wolters Kluwer, and other industry leaders

💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google


Applying for our roles

Please apply directly on our careers page — applications via YC are unmonitored!

About the role

CoinTracker is a portfolio assistant for cryptocurrency. It is used by over 350,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

💲 Over $20B in exchange crypto assets are tracked on CoinTracker

📈 Profitable and growing 14X year over year

🤝 Partnered with Coinbase, TurboTax, and other industry leaders

💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve peoples' lives. As one of the earliest members of the support team, you will be the face of the company to CoinTrackers!

You may enjoy this role if you:

  • Enjoy writing.
  • Are passionate about cryptocurrency.
  • Like explaining complex topics to people in a simple way.
  • Can empathize with users and quickly grasp the issues they’re facing.
  • Love constantly learning about a technical product, even when it’s a little out of your depth.
  • Thrive in an early-stage startup environment with less stability and more ambiguity.
  • Work effectively in a remote setting.

We are looking for someone who is:

  • A cryptocurrency holder.
  • Clear and proficient in written communication in English.
  • Empathetic, positive, patient and excited to help users' solves their pain points.
  • Organized, reliable, independent and productive.
  • Comfortable with mathematical and financial topics.
  • Aware of what goes into building and improving a software product.

What's it like working at CoinTracker?

We are a fully distributed, tight-knit team spread across North America and Europe. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Intercom, Linear, Notion, Slack, and Zoom. We also stay aligned and bonded through two-week sprints, standups, all hands and socials. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you!

Technology

Our engineering process includes:

  • Code reviews
  • Continuous integration
  • Multiple daily automated deployments to production
  • Automated testing with >85% code coverage

Some of the technical challenges we face are:

  • Lots of data — billions of data points to track transactions and market pair prices.
  • Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
  • Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
  • Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
  • Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

  • Web: HTML, Javascript, React, CSS, Sass
  • Mobile: React Native, Expo, GraphQL
  • Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
  • Infrastructure: Heroku, AWS

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