Prolific (S19)
Building the most powerful platform for research on the internet.

Head of Design (UK - Remote)

London (Remote) / Remote
Full-time
About Prolific

What we do

With Prolific, we're changing how research on the internet is done. Katia and Phelim started by building a marketplace that connects researchers (from both Academia and industry) with instant, high quality, global research participants. Now, as a growing team of 17, the bigger vision is to build the most powerful and trusted platform for behavioral research.

Our two-sided marketplace and ambitious growth plans come with many interesting challenges around how to accelerate growth, as we move from running thousands of studies a month, to tens of thousands. We hope to become the go-to infrastructure layer for "human responses" that empowers anybody – individuals, businesses, and governments – to make more evidence-based decisions.

We've recently been part of Y Combinator's Summer 2019 batch, raised seed funding, and have decided to grow and scale the company from London, UK.

How we interview & hire

Our hiring process usually begins with an introductory online interview to help you get to know us better, and vice versa. At this stage, we would like to better understand your motivation for the role, get to know about your interests and personality, and learn about any relevant past experience or skills you might have. If this initial interview is successful, we'd then invite you to complete an assignment (<2 hours, you'll be compensated for the time spent), which will be reviewed by relevant team members. This will be followed by an in-depth, face-to-face interview in London, UK, which will provide an opportunity to discuss the assignment, explore value fit, which incentives you care about, and learn how you would work with the team on a daily basis.

Our core values

Prolific’s values are the fundamental beliefs upon which our business and its behaviour are based. They are the guiding principles that we use to manage ourselves as well as our relationship with customers.

Open Prolific aims to be as open as possible in the way it works, both externally and internally. This means that we put in place policies and practices that bring information out into the open wherever possible. We also support the principles of Open Science.

Thoughtful At Prolific we try to be thoughtful about everything we do. This means that we consider the short-and long-term consequences of our actions and decisions, both for users and coworkers, and society more generally. It also means we value and encourage diversity and inclusion.

Trustworthy Researchers, Participants, and anyone else we interact with should have trust in dealing with us, and in the results produced by our platform. Within our company we strive to be fair in the way we deal with each other and the decisions we make.

Improving human knowledge At the core of Prolific is the aim to improve human knowledge. Every decision we make ultimately works towards this goal.

About the role

At A Glance

Us:  Default alive startup of 60+ people. Remote team, mainly based in the UK. YC alumni. Creating a web-based platform for behavioural research. 3x yearly growth, all driven by word-of-mouth.

We’re on a mission to connect people around the world to make trustworthy data more accessible and facilitate world-changing research.

You: Head of Product Design / Design Lead / Design Manager with experience leading the creative vision at both the team and company level with a design to lead product design at a fast-growing startup.

The Role

We're looking for an experienced design leader to lead the creative vision for the design team and organisation. This is a unique role and has huge potential for impact. You'll be working closely with the founding team to help craft and execute on product design in a fast-growing startup. Day to day you'll be responsible for coaching our talented Product Designers and User Researchers. You will advocate for and help to elevate the role of Design across the business.

We now have more than 10,000 active researchers and 170,000 active participants using our product, with more than 11 million responses collected during 2020 alone. We recognise the value of good design and have identified user experience as a central tenet to our product strategy. We believe that rapid iteration and a pragmatic approach to design will be essential to success in this area.

We care deeply about building an inclusive and diverse team. We offer flexible hours, an open, friendly culture and meaningful share option allocation. Our team is currently fully remote due to the coronavirus pandemic, with plans to provide flexible co-working spaces when possible.

What you'll do:

  • Lead a team of Product Designers and User Researchers. The number one responsibility of your role will be to coach and mentor your team, creating an environment where they're empowered to do their best work.
  • You’ll execute on the design of intuitive, high quality user experiences. Although management is a core component of the job, this will be a hands on role where you'll lead by example.
  • Collaborate with Design and Prolific leadership on design direction. Strong communication, documentation and presentation skills are required. You'll be working closely with your counterparts in Product, Tech, Growth and Support to shape a data-driven vision for the end-to-end user experience.
  • Grow the team. You'll identify and develop leaders within the team and take responsibility for staffing new teams as we grow.
  • Set up processes when needed. We’re growing fast and learning as we go and from each other as we build the team. You’ll help us add the right amount of structure and process as we grow.
  • Evangalise design across the organisation. You'll generate impact through best practices, user obsession and pragmatism.
  • Define a creative vision for for the product. You'll drive the team to consider what an 10-star experience for our users could look like, then work with them to make it a reality.

You should apply if:

  • You have experience in leading, coaching and mentoring teams of UX & design professionals in a high-growth tech startup.
  • You have a proven background in design and are well-versed in in data-driven product design and development.
  • You have broad UX experience, including user research, prototyping and testing.
  • You’re passionate about inclusive design and accessibility, and have experience designing for diverse user groups.
  • You're a fantastic communicator with experience working at all levels of an organisation.
  • You possess humility, optimism and a desire to learn and grow fast.

This role isn't for you if:

  • You haven't led design as part of an in-house, fast-growing product company before. We know there are many great design leads working for design agencies, but due to the importance of this role we require past experience in a similar environment.
  • You need established processes to already be in place. We're growing fast and learning as we go, from each other as we build the team, but also through trial and error. We need an experienced design leader to help us add the right amount of structure and process as we grow.

What we offer:

  • Pension (employer contribution 3% of base salary).
  • Flexible working: Work equipment of your choice (paid for by us), and you can work flexibly from home or from our coworking space (also paid for by us).
  • Childcare flexibility: Need to pick your child up from school? No problem.
  • Comprehensive private health insurance that disregards medical history.
  • 33 days holiday per year (25 days + bank holidays, which you can switch with your religious holiday).
  • £1000 yearly budget for education, growth, and training.
  • Personal growth opportunities and career progression (e.g., learn about the startup ecosystem, mentoring from executive team, learn about psychological science and research methods).
  • Open, transparent, and inclusive culture.
  • A company committed to carbon offsetting: we donate money in your name each month to plant trees and we offset travel as an organization each year.
  • Generous maternity, paternity, and shared parental leave.

The Company

At Prolific, we're changing how research on the internet is done. Our co-founders Katia and Phelim started by building a marketplace that connects researchers from both Academia and industry with instant, high quality, global research participants. Now, as a growing team, our bigger vision is to build the most powerful and trusted platform for behavioral research.

We were in Y Combinator's Summer 2019 batch, we've recently closed a $1.4M seed round, over £4M revenue in 2020 all driven by word-of-mouth, we're default alive, and we have very ambitious plans.

The Interview Process

Initial Interview - You'll have a 60-minute interview with two members of the team where you'll have the opportunity to ask about the company and the role, and we'll ask you questions about your experiences and goals.

Presentation - You'll give a short presentation of a complex or challenging product problem you solved through design, followed by some relevant role-based questions. This stage will last 1 hour in total.

Design Task - There will be a 2 hour synchronous design task that evaluates skills required for the role. You'll be compensated with a £50 voucher for completing the task because we know your time is valuable!

Final Interview - The final stage is a 2 hour interview where we'll deep dive into your past experiences, goals and motivations. You'll speak with two to three members of the team and - as always - have an opportunity to ask questions about the role and company.

Technology

Python, Django, Django Rest Framework, Celery, Redis, MongoDB and Postgres, as well as Vue.js on the front-end. For infrastructure we use Kubernetes running on Google Cloud Platform.

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