ContentFly (W21)
On demand content for companies through AI + humans-in-the-loop

Director of Customer Success

$80k - $120k0.10% - 0.30%

Remote
Full-time
6+ years
About ContentFly

ContentFly is an on-demand platform for creating high-quality content for businesses. We use AI and world class writers to help companies quickly scale content creation; clients simply submit a request for any form of content, ContentFly finds the best writer, and the written content is emailed days later.

Today, companies create a ton of content ($400B was spent on content marketing in 2019), but hiring in-house talent or freelancers can be slow and expensive. ContentFly has already helped 2,000+ businesses scale content creation and has seen 700% growth over the past 9 months.

ContentFly is led by the former head of growth at Zapier, and backed by Y Combinator, Global Founders Capital, FJ Labs, Pioneer Fund, Soma Capital, and a number of other investors. (HQ: Canada)

About the role

ContentFly (YC W21) is building the Mailchimp for Content Marketing. We're a team of top performers from world class companies, backed by Khosla Ventures, YCombinator & other top tier investors. We're one of the fastest growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year.

We continue to grow at 15% MoM.

Boasting a world class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.

Have you built a success org at a SaaS company with world class retention? Have you helped drive churn down in a meaningful way? Want to work at one of the fastest growing startups in the world?

Let's talk.

Primary Responsibilities:

Empower your direct reports to manage relationships with clients during all phases of the customers lifecycle, from implementation kick-off to value creation to renewal and expansion.

Develop and implement key processes and playbooks to manage customers needs and requests

Identify and enable upsell opportunities across the customer base.

Oversee regular business reviews with customers to track success and identify improvement opportunities

Take a militant ownership of the company's revenue retention goals and consistently hit those targets

Grow our success team and scale it to be best-in-class

Qualifications (Required):

5+ years in a customer facing role including customer success, account management, or implementations

3+ years management experience

Highly organized to track customers, their goals, and key stakeholders at those customers

Exceptional communicator both internally and externally and can translate customer requests to product decisions

Qualifications (Bonus):

Experience scaling a saas startup and owning quota + retention targets

Experience with content marketing and/or SEO

Prior experience building and scaling a Customer Success org

Technology

Two interesting challenges we face:

  • Building a sampling algorithm to connect the supply and demand side
  • Integrating cutting edge AI content creation to our delivery methods

We're a full-stack javascript company.

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